Thelma Martinez
Cleburne,TX
Summary
Skilled professional with background in CSR and Sales. Experience includes customer service, direct sales, negotiation and conflict resolution. Strengths lie in understanding client needs, problem-solving abilities, and building strong customer relationships. Demonstrated success in increasing customer satisfaction and driving sales growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR, Sales
La Familia Auto Insurance
Burleson, Tx
03.2025 - Current
- Assisted customers with insurance inquiries and policy information.
- Explained coverage options and benefits to potential clients.
- Maintained customer records in the insurance management system.
- Collaborated with team members to improve service delivery processes.
- Educated clients on claims procedures and documentation requirements.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
Certified Medication Technician
The Tradition Clearfork
Fort Worth, Texas
02.2024 - 02.2025
- Lead patient care coordination and medical assessment protocols while maintaining high standards of accuracy in documentation and compliance procedures.
- Partner with healthcare teams to optimize patient outcomes through comprehensive medical assistance and proactive monitoring of vital signs
- Execute precise medication administration and treatment plans while ensuring strict adherence to safety protocols and regulatory standards
- Facilitate seamless communication between patients, families, and healthcare providers while maintaining confidentiality and empathetic care
- Monitor and analyze patient progress implementing evidence-based care strategies for optimal health outcomes.
Certified Nursing Assistant
Park Bend Nursing and Rehabilitation
Burleson, Texas
10.2010 - 02.2024
- Provided compassionate care to nursing home residents, monitoring vital signs and assisting with daily activities while maintaining detailed medical records
- Coordinated with healthcare team to implement personalized care plans, ensuring compliance with safety protocols and resident dignity standards
- Enhanced resident satisfaction through attentive care delivery, prompt response to needs, and consistent communication with families
- Partnered with nurses and therapists to support rehabilitation goals, documenting progress and adapting care strategies for optimal outcomes
- Monitored and reported changes in resident conditions, contributing to early intervention strategies and improved care quality
- Developed comprehensive resident activity logs to track behavioral patterns and health indicators, enabling proactive care.
Education
Cleburne High School
Cleburne, TXSkills
- Patient Advocacy , Healthcare Compliance, Critical Thinking Interpersonal Skills, Time Management, Team Collaboration
- Client relationship management
- Customer service
- Attention to detail
- Punctuality and reliability
Languages
Spanish
Professional
Certification
- Certified Nursing Assistant (14 years experience)
- Certified Medication Tech (1 year experience)
- Limited Lines License ( 1 year experience and currently working)
References
References available upon request.
Timeline
CSR, Sales
La Familia Auto Insurance
03.2025 - Current
Certified Medication Technician
The Tradition Clearfork
02.2024 - 02.2025
Certified Nursing Assistant
Park Bend Nursing and Rehabilitation
10.2010 - 02.2024
Cleburne High School