Thelma Pointer

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at ADT through effective problem-solving and active listening. Skilled in both customer relations and sales expertise, consistently achieving positive outcomes in high-stress situations. Expert in handling financial transactions and resolving customer complaints, significantly contributing to repeat business and a positive company image.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.