Thelma Jackson

Enduring patient privacy and confidentiality.

Greeting and checking in patients.

Performing general administrative tasks.

Perform patient registration functions.

Register new patients.

Verified patient demographic information.

Inform the appropriate department of the patient's needs. Answer patients' questions and provide information. Appointment scheduling.

Handle patient queries, concerns, and complaints.

• Lead and Sole Assistant performing operatory clinical services and charting.
• Scheduled appointments, answered multi-line phones, provided customer service, and verified insurance by phone and internet.
• Update demographics, PCP on insurance, and post payments.
• Organize all inventory, mail models to the laboratory, and control dentist flow.
• Maintain compliance for infection control and follow all HIPAA guidelines.
• Perform oral examination, diagnostic X-rays, crown and bridge temp, assisted chairside, pour models, cast, and impressions.

• Dental Assistant Trainer.
• Front desk operator.
• Insurance Verification, Treatment Planner, Scheduling Appointments.
• Controlled Clinical Dentist Workflow: Send referrals out and invoices.
• Order clinical and office supplies, and other administrative tasks.
• Cash Handler, Processed Bills.
• Provide excellent customer service, de-escalate phone calls, and assist patients.
• Professionally answer phone calls and emails.