THELMA PEARL WULFF-NORTEY
Statham,GA
Summary
I am a dedicated, hardworking, confident and committed person with immense managerial, interpersonal and good communication skills. I am able to adapt to new environments, can easily fit into groups and have a great teamwork ethic. I am hugely proud of where I come from, what I have achieved, and where I am headed.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Consolidated Bank
03.2019 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Heritage Bank
09.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teller
National Investment Bank
09.2016 - 09.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Intern
ActionAid Ghana
08.2015 - 09.2015
- Actively involved in organizing a girls camp for girls under 11 years
- Preparing a portfolio for underaged girls to their sponsors outside the country
Intern
Volta River Authority
06.2014 - 07.2014
- Involved in typing of indexes for the month
- Scanning of newspaper articles
- Indexing of newspaper articles
Education
Pre-Requisites For ABSN
Athens Technical College
Athens, GA2023
Tertiary Education - Sociology And Information Studies
University of Ghana
Legon01.2016
Secondary Education -
Archbishop Porter Girls’ High School
05.2011
Skills
- Customer service relations
- Excellent team player
- Goal-oriented
- Communication
Positions, Honors, Achievements
- TREASURER, LIGHTHOUSE BLOCK B CHURCH
- PRESIDENT, WILD LIFE CLUB, ARCHBISHOP PORTER GIRLS’ HIGH SCHOOL, 01/01/09, 12/31/11, Managed to organize excursions and trips including a trip to the Kakum National Park.
- VICE-PRESIDENT, BUSINESS CLUB, ARCHBISHOP PORTER GIRLS’ SCHOOL, 01/01/07, 12/31/11
- VICE PRESIDENT, JUNIOR ACHIEVER’S TRUST INTERNATIONAL, Organized members to participate in the 4th Annual Achiever’s Forum.
- AWARD OF MERIT, Outstanding achievement as a dormitory prefect at Archbishop Porter Girls’ High School.
- Volunteer at Medical Health Outreach Program, 2016, 2018, 2020
Othernames
THELMA PEARL
Personal Information
- Place of Birth: Takoradi, Ghana
- Date of Birth: 05/14/1992
- Gender: FEMALE
Timeline
Customer Service Officer
Consolidated Bank
03.2019 - 01.2020
Customer Service Representative
Heritage Bank
09.2018 - 02.2019
Teller
National Investment Bank
09.2016 - 09.2017
Intern
ActionAid Ghana
08.2015 - 09.2015
Intern
Volta River Authority
06.2014 - 07.2014
Secondary Education -
Archbishop Porter Girls’ High School
Pre-Requisites For ABSN
Athens Technical College
Tertiary Education - Sociology And Information Studies
University of Ghana