Theo Garner Jr.
Collierville,TN
Summary
Accomplished leader with 40+ years of corporate experience, 16 years of military service, and a strong record of community leadership. Known for integrity, team development, relationship building, and delivering meaningful results through service-focused leadership.
Overview
32
32
years of professional experience
Work History
Large Account Executive
BlueCross BlueShield of Tennessee Inc.
Memphis, TN
03.1995 - 08.2020
Managed and retained employer group accounts ranging from 151 to 4,500 employees. Served as a trusted advisor to clients and brokers, building strong, long-term relationships that drove exceptional client retention and satisfaction.
- Led contract renewals and guided clients through benefit and coverage changes, ensuring seamless service delivery.
- Proactively identified client needs, resolved concerns, and prevented issues before they arose.
- Strengthened broker and client partnerships through responsive communication and problem resolution.
- Implemented strategic pricing, product, and service initiatives aligned with corporate objectives.
- Earned a reputation for professionalism, reliability, and commitment to client success.
Supervisor, Claims & Customer Service Call Center
Blue Cross of Blueshield Tn
Chattanooga, TN
07.1988 - 03.1995
Directed and developed a team of 15+ claims processors and customer service representatives, ensuring operational excellence and exceptional member support.
- Oversaw daily workflow, performance metrics, and service delivery for claims and customer service operations.
- Cultivated a culture of accountability, collaboration, and member-focused care.
- Provided coaching, mentoring, and professional development to strengthen employee performance and career growth.
- Managed workloads and productivity to ensure accuracy, efficiency, and timely claims processing.
- Enhanced employee engagement through effective leadership, communication, and team building.
Education
Industrial Engineering
University of Tennessee At Chattanooga
Chattanooga, TNSkills
- Loyalty & Long-Term Commitment
- Leadership & Team Development
- Client Relationship Management
- Employee Coaching & Mentoring
- Customer Service Excellence
- Communication & Collaboration
- Accountability & Integrity
Accomplishments
- Father of the Year award (2025)- Omega Psi Phi
- Highest Persistency Award (2016) – Successfully renewed 100% of assigned client accounts.
- Reinsurance Award (2015 & 2016) – Renewed 100% of assigned client accounts.
- Dental and Vision Sales Leader (2014).
- Top Reinsurance Sales Leader (2013) – Generated more than $2.5 million in annualized premium.
- President's Cup Award / Account Executive of the Year (2002, 2004, 2011).
- Platinum Performance Recognition (1998–2005, 2008, 2011, 2013, 2014, 2016).
- Voluntary Sales Leader (2004).
- Life Sales Account Executive of the Year (2002).
- Top Reinsurance Sales Leader (2001) – Generated more than $1 million in annualized premium.
Affiliations
Omega Psi Phi Fraternity, Inc. — Sigma Lambda Lambda Graduate Chapter - Basileus (chapter President)
- Lead efforts to strengthen community engagement through educational, mentoring, and charitable activities
- Coordinate programs that positively impact youth, families, and underserved communities throughout the Memphis area
- Supported scholarship initiatives that have helped more than 1,000 young men pursue higher education opportunities.
- Coordinated the chapter's annual Back-to-School Drive, distributing backpacks and school supplies to students throughout the Memphis community.
- Participated in numerous volunteer projects designed to improve educational and economic opportunities for local families.
Languages
English
Native or Bilingual
Timeline
Large Account Executive
BlueCross BlueShield of Tennessee Inc.
03.1995 - 08.2020
Supervisor, Claims & Customer Service Call Center
Blue Cross of Blueshield Tn
07.1988 - 03.1995
Industrial Engineering
University of Tennessee At Chattanooga
Military Service
United States Army Reserves, — Staff Sergeant
1982-1998.
- Demonstrated leadership, discipline, accountability, and commitment to mission success.
- Supervised personnel, maintained operational readiness, and upheld the highest standards of professionalism.
- Developed strong organizational, leadership, and teamwork skills that translated directly to civilian career success.