Theo Willoughby
St Louis,United States
Summary
Experienced with managing custodial operations to ensure clean and safe environments. Utilizes effective team management and problem-solving skills to address challenges promptly. Knowledge of implementing and maintaining high standards of cleanliness and safety protocols.
Overview
22
22
years of professional experience
Work History
Custodial Supervisor
The Clean-Tech Company
United States
01.2024 - Current
- Coordinated cleaning schedules and assigned tasks based on facility needs and employee strengths.
- Supervised custodial staff to ensure adherence to safety protocols and operational standards.
- Trained new employees on equipment usage, cleaning techniques, and safety procedures.
- Implemented quality control measures to enhance cleanliness and sanitation across facilities.
- Conducted regular inspections to identify areas for improvement in cleanliness and efficiency.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Supervisor
St. Louis Forensic Treatment Center South
St Louis, Missouri, United States
11.2014 - Current
- Supervised daily housekeeping operations, ensuring cleanliness and safety standards were consistently met.
- Trained and mentored staff on effective cleaning techniques and proper use of equipment.
- Implemented inventory management system for cleaning supplies, enhancing resource allocation efficiency.
- Conducted regular inspections to maintain high standards of hygiene and sanitation in all areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Custodial Supervisor
ABBCO Service Corp
St Louis, Missouri, United States
04.2023 - 01.2024
- Assigned job duties and monitored performance against objectives.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Established open lines of communication between custodial staff members, encouraging collaboration and problem-solving among the team members.
- Conducted regular inspections to identify areas for improvement in cleanliness and efficiency.
- Supervised custodial staff to ensure adherence to safety protocols and operational standards.
- Coordinated cleaning schedules and assigned tasks based on facility needs and employee strengths.
Custodial Supervisor
Challenge Unlimited, Inc., An AbilityOne Provider
St Louis, Missouri, United States
06.2018 - 04.2023
- Collaborated with building administrators to address facility issues, leading to a more functional work environment.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Increased customer satisfaction through prompt response to requests and concerns, addressing issues thoroughly and efficiently.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Coordinated cleaning schedules and assigned tasks based on facility needs and employee strengths.
Floor Technician
The Clean-Tech Company
St Louis, Missouri, United States
10.2011 - 06.2018
- Operated buffers and burnishers to clean and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
Custodial Worker I
St. Louis Forensic Treatment Center South
01.2009 - 11.2014
- Maintained cleanliness and sanitation standards in all facility areas.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently.
- Disposed of waste materials adhering to safety and health regulations.
- Collaborated with team members to foster a clean, safe environment for patients and staff.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
Technical Customer Support Representative HSI Comcast
Convergys
St Louis, Missouri, United States
05.2008 - 07.2009
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Provided detailed product information, facilitating informed decision-making for customers.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Custodial Worker I
ST. LOUIS PSYCHIATRIC REHABILITATION CENTER
St Louis, Missouri, United States
02.2007 - 05.2008
- Implemented improvements to cleaning processes enhancing overall efficiency and effectiveness.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Store Stocker/Cashier
Schnuck Markets, Inc.
St Louis, Missouri, United States
05.2004 - 02.2007
- Stocked shelves consistently to maintain inventory levels and enhance product visibility.
- Organized backroom storage to optimize space and improve access to merchandise.
- Assisted customers in locating products, ensuring a positive shopping experience.
- Monitored inventory for expiration dates, reducing waste and ensuring product freshness.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
Education
Associate of Applied Science - Computer Systems & Network Technology
Vatterott College
MO06-2008
Skills
- Custodial machine operation
- Restroom maintenance
- Waste disposal
- Sanitation standards
- Facility management
- Inventory purchasing
- Problem-solving abilities
- Multitasking Abilities
- Administrative skills
- Teamwork and collaboration
- Team leadership
- Project management
Timeline
Custodial Supervisor
The Clean-Tech Company
01.2024 - Current
Custodial Supervisor
ABBCO Service Corp
04.2023 - 01.2024
Custodial Supervisor
Challenge Unlimited, Inc., An AbilityOne Provider
06.2018 - 04.2023
Housekeeping Supervisor
St. Louis Forensic Treatment Center South
11.2014 - Current
Floor Technician
The Clean-Tech Company
10.2011 - 06.2018
Custodial Worker I
St. Louis Forensic Treatment Center South
01.2009 - 11.2014
Technical Customer Support Representative HSI Comcast
Convergys
05.2008 - 07.2009
Custodial Worker I
ST. LOUIS PSYCHIATRIC REHABILITATION CENTER
02.2007 - 05.2008
Store Stocker/Cashier
Schnuck Markets, Inc.
05.2004 - 02.2007
Associate of Applied Science - Computer Systems & Network Technology
Vatterott College