Theodor Smith
Mt. Airy,MD
Summary
Organized and motivated hospitality professional with demonstrated track record of excellence seeking management level opportunities in full service independent hospitality.
Overview
18
18
years of professional experience
Work History
Housekeeper
Lorien
Mt. Airy , MD
10.2023 - 03.2024
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Front Office Manager
Branded Hotels
East Coast
09.2006 - 01.2022
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Analyzed customer feedback data to identify areas of improvement.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Certificate Hotel Mgt. - Hospitality
Cornell
Ithaca, NY01-2021
Bachelor of Arts -
University of Maryland
College ParkSkills
- Proposal Writing
- Workflow Coordination
- Strong Leadership
- Effective Planning
- Listening Skills
- Contract Negotiations
- Operations Management
- Data Entry
- Account Reconciliation
- Analytical Mastery
- Special Event Coordination
- Social Media Networking
- Guest Experiences
- VIP Services
- Marketing Expertise
- Sales
- Employee Performance Reviews
Accomplishments
- Star Report Achievement (Ann Arbor Michigan)
- Restored rate integrity post-pandemic
References
References available upon request.
Timeline
Housekeeper
Lorien
10.2023 - 03.2024
Front Office Manager
Branded Hotels
09.2006 - 01.2022
Certificate Hotel Mgt. - Hospitality
Cornell
Bachelor of Arts -
University of Maryland
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