Theodore Eke
Houston,TX
Summary
Dedicated Medical Assistant with extensive experience at the Texas Department of Criminal Justice, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance clinic workflow and improve patient satisfaction through effective communication and compassionate care. Skilled in electronic health records management and committed to maintaining professionalism in all interactions.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Texas Department Of Criminal Justice
Houston, TX
04.2023 - 11.2024
- Assisted in patient intake procedures, ensuring accurate medical history collection.
- Coordinated appointment scheduling for inmates, optimizing clinic workflow and reducing wait times.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Supported clinicians by preparing examination rooms and sterilizing instruments effectively.
- Maintained compliance with safety protocols and regulations during transportation processes.
- Ensured timely and accurate delivery of medical specimens to healthcare facilities.
- Utilized GPS technology for efficient route planning and navigation.
- Communicated effectively with healthcare providers regarding delivery status and instructions.
- Trained new team members on best practices for specimen handling and delivery procedures.
- Managed inventory of medical supplies, ensuring availability for timely deliveries.
- Collaborated with dispatch teams to coordinate urgent delivery requests promptly.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Properly documented all specimens received using [Software].
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
Education
Bachelor of Philosophy - Certified Medical Assistant
Stepful Program
New York, NY01-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Compassionate caregiver
- Trustworthy companion
- Valid [state] driver's license
- Reliable transportation
- Companionship and emotional support
- Specimen labeling
Timeline
Medical Assistant
Texas Department Of Criminal Justice
04.2023 - 11.2024
Bachelor of Philosophy - Certified Medical Assistant
Stepful Program