Theodore Oliver
ALLIED REFRIGERATION INC
Moreno Valley,CA
1
Certification
17
years of professional experience
Detail-oriented Project Manager experienced in optimizing processes and supporting team objectives. Managed multiple priorities in fast-paced environments while addressing issues proactively. Committed to leveraging strong organizational skills and interpersonal abilities to contribute to team success in HVAC technician role.
Work History
Customer Service Representative
6 Years 6 Months- Managed customer inquiries regarding refrigeration parts, service requests, and order status with accurate communication.
- Processed sales orders, invoices, and returns while maintaining detailed records in company systems.
- Resolved product and shipment issues by coordinating with vendors, dispatch teams, and internal departments.
- Scheduled service appointments and delivery follow-ups to support timely customer fulfillment.
- Reviewed account information to verify pricing, availability, and billing accuracy before processing requests.
- Guided customers through product selections, replacement parts, and service options with clear explanations.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Laborer
2 Years- Maintained safe worksite conditions by following PPE requirements and hazard-control procedures.
- Ensured efficient workflow by moving necessary materials and equipment to work areas.
- Helped skilled trades by ensuring the site was ready, clean, and equipped for tasks.
- Used hand tools and basic power tools to perform various labor tasks efficiently.
- Supported apprenticeship activities by learning trade practices and jobsite expectations.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Customer Service Representative
10 Years 2 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new staff on call handling, documentation standards, and customer service procedures.
- Maintained organized customer files, notes, and correspondence for efficient issue resolution.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
AutomotiveTechnologies - Automotive Technology
Graduate
Diploma - General Studies
Skills
Software proficiency
Product knowledge
Customer relations
Problem resolution
Client relations
Critical thinking
Relationship building
Team development
Microsoft Word
Excel
PowerPoint
Internet
and numerous automotive diagnostic and repair applications.
Paperwork processing
Certification
- 608 UNIVERSAL
- CPR and FIRST AID
Timeline
Customer Service Representative
ALLIED REFRIGERATION INC
05.2020 - CurrentRead More
Laborer
AGC APPRENTICESHIP
05.2018 - 05.2020Read More
Customer Service Representative
Starbucks, Barista
03.2010 - 05.2020Read More
VISTA DEL LAGO HIGH SCHOOL
Diploma from General Studies
Read More
UNIVERSAL TECHNICAL INSTITUTE
AutomotiveTechnologies from Automotive Technology
Read More