Theondre' Busby
Mexia,TX
Summary
Results-driven professional with a strong background in customer service and problem-solving gained at American Income Life Insurance Company. Demonstrated expertise in enhancing team productivity and streamlining processes through effective communication and precise data entry skills. Committed to achieving high client satisfaction and nurturing positive relationships in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Insurance Verification Specialist
American Income Life Insurance Company
Waco , Tx
04.2019 - 05.2023
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Cashier
The Home Depot Inc
Waco , Tx
08.2016 - 04.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Counted and balanced cashier drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Waco High School
Waco, TX05-2016
Associate of Science - Radiology
McLennan Community College
Waco, TXSkills
- Customer service
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Friendly, positive attitude
- Data entry
- Self-Directed
References
References available upon request.
Timeline
Insurance Verification Specialist
American Income Life Insurance Company
04.2019 - 05.2023
Cashier
The Home Depot Inc
08.2016 - 04.2019
High School Diploma -
Waco High School
Associate of Science - Radiology
McLennan Community College
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