THEOPHILA DEAMESI
Forney,TX
Summary
Detail-oriented, resilient, and motivated individual with experience in servant-leadership roles, organizing, and coordination. Competent in problem-solving, planning, and interpersonal relationship skills. Has excellent analytical skills, is proficient in multitasking, and can implement procedures accompanied by any assignment.
Overview
7
7
years of professional experience
Work History
Senior Marine Claims Adjuster
United Parcel Service
Fort Worth, Texas
10.2022 - Current
- Investigates claims by analyzing documents, reports, receipts, and customer's remarks on package conditions
- Evaluates about 160 claims weekly while handling emails within 24 hours for excellent customer service promoting NPS scores
- Prioritizes client satisfaction while handling over 5 accounts at a time and maintaining due policy processes reducing claims volume by 100%
- Identified potential fraud indicators early in the investigation, protecting company assets from possible losses due to fraudulent activity.
Assistant Event Coordinator
Ruah'Dior Events
Grand Prairie, Texas
12.2017 - 12.2023
- Assisted in planning event details, strategizing floor plans, and seating over 250 guests per event
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
- Facilitated efficient communication between team members by maintaining organized records of event plans, schedules, and contacts.
- Coordinated with over 5 vendors, event contributors, caterers, and transportation services.
Document Processor
Randstad
Lewisville, Texas
04.2021 - 07.2022
- Processed over 200 transactions accurately by paying attention to details and avoiding errors and mistakes
- Completed targets by preparing about 25 transactions within an hour increasing efficiency by 90%
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
Patient Care Technician
Medical City Arlington
Arlington, Texas
10.2020 - 04.2021
- Analyzed and anticipated the needs of patients based on specific circumstances and situations
- Collaborated with nurses in providing adequate comfort and prioritized the needs of the patients
- Leveraged good time management by managing tasks efficiently in a fast-paced environment
- Monitored vital signs for about 15 patients and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Programs Director
Redeemed Christian Fellowship Student Ministry
Arlington, Texas
09.2019 - 05.2024
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Coordinated budgeting, scheduling, and resource allocation to facilitate smooth flow of operations.
Education
MBA -
University of Texas At Tyler
Tyler, TX12.2025
Bachelor of Science - General Studies
The University of Texas At Arlington
Arlington, TX05.2021
Skills
- Critical thinking
- Claims investigation
- Team collaboration
- Highly motivated
- Advanced oral and written communication skills
- Caseload management
- Policy Interpretation
- Regulatory compliance
- Quality control
- Policy investigations
- Damage assessment
- Best practices implementation
- Innovation and creativity
Timeline
Senior Marine Claims Adjuster
United Parcel Service
10.2022 - Current
Document Processor
Randstad
04.2021 - 07.2022
Patient Care Technician
Medical City Arlington
10.2020 - 04.2021
Programs Director
Redeemed Christian Fellowship Student Ministry
09.2019 - 05.2024
Assistant Event Coordinator
Ruah'Dior Events
12.2017 - 12.2023
MBA -
University of Texas At Tyler
Bachelor of Science - General Studies
The University of Texas At Arlington
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