Theophilus McKinnon
Holly Springs,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Lawn Doctor
Garner, NC
08.2019 - 12.2023
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Shift Leader
Tropical Smoothie
Cary, NC
05.2016 - 07.2019
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Crew Foreman
Tsi Landscape
Cary, NC
04.2018 - 06.2019
- Provided training sessions for new hires on safety procedures, job duties, responsibilities.
- Communicated closely with customers about project status updates throughout the duration of the job.
- Resolved conflicts between employees regarding work-related issues in a timely manner.
- Conducted safety inspections of equipment and job sites to ensure compliance with regulations.
- Directed and supervised crew activities, ensuring that work was completed in accordance with established guidelines.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Education
Comptia
Online06-2021
High School Diploma -
Middle Creek High School
Apex, NC06-2015
Some College (No Degree) -
Wake Technical Community College
Raleigh, NCSkills
- Inventory Control
- Operations Management
- Schedule Development
- Business Development
- Process Improvement
- Strategic Planning
- Staff Management
- Training and Mentoring
- IT Security Management
- Troubleshooting and Diagnosis
- Network Operating Systems
- Customer Service
- Analytical Thinking
- Help Desk Support
- Technical Support
- Plant Knowledge
- Equipment Maintenance
- Pest Control
- Lawn Aeration
- Service Sales
- Sales Techniques Knowledge
Certification
- Comptia Computer Science certificate
- A+ Certificate
Timeline
Supervisor
Lawn Doctor
08.2019 - 12.2023
Crew Foreman
Tsi Landscape
04.2018 - 06.2019
Shift Leader
Tropical Smoothie
05.2016 - 07.2019
- Comptia Computer Science certificate
- A+ Certificate
Comptia
High School Diploma -
Middle Creek High School
Some College (No Degree) -
Wake Technical Community College
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