Theresa Baggenstos
Collections Account Manager
Tempe,AZ
Summary
Results-driven Accounts Receivable Collections Specialist skilled in managing complex debt accounts and optimizing collection strategies. Known for strong client relations skills and a focus on regulatory compliance, contributing to improved collection rates and enhanced customer satisfaction.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Collections Specialist
One Main Finanical
Tempe, AZ
06.2024 - 07.2026
- Conducted regular follow-ups on overdue accounts, improving collection rates through effective communication strategies.
- Managed customer account reconciliations to ensure timely payments and reduce outstanding balances.
- Processed payment arrangements and maintained accurate records in collections software systems.
- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
- Analyzed account aging reports to prioritize collections efforts and streamline processes for efficiency.
- Managed high volume of accounts while maintaining excellent attention to detail in tracking payments and identifying discrepancies.
- Expedited dispute resolutions through proactive communication with clients and internal departments.
- Ensured regulatory compliance by staying current on industry standards, best practices, and relevant legislation.
Independent Sales, Product Consultant
Working Money Solutions
Arizona City, AZ
09.2023 - 06.2024
- Analyzed customer feedback to enhance product features and improve user experience.
- Developed training materials for clients to maximize product utilization and efficiency.
- Facilitated workshops and presentations to educate stakeholders on new product offerings.
- Collaborated with cross-functional teams to identify and resolve product-related issues.
Member Debt Account Manager
USAA
Phoenix, AZ
08.2020 - 08.2023
- Developed strategic repayment plans tailored to individual member needs and financial situations.
- Managed complex debt accounts, ensuring timely resolutions and compliance with regulations.
- Analyzed account data to identify trends, improving collection strategies and member engagement.
- Collaborated with cross-functional teams to enhance customer service initiatives and operational efficiency.
Late Stage Account Manager
Santander Consumer USA
Mesa, AZ
10.2016 - 04.2020
- Developed tailored financial solutions to meet diverse customer needs.
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Collaborated with cross-functional teams to enhance customer experiences.
- Maintained comprehensive knowledge of product offerings and market trends.
Education
Associate of Science - General Studies, Legal Secretary Program
Portland Community College
Portland, OR07-1992
Skills
- Collection strategy
- Debt recovery strategies
- Credit analysis
- Account reconciliation
- Dispute resolution
- Cash application
- Invoice processing
- Legal compliance
- Client relationship management
Timeline
Accounts Receivable Collections Specialist
One Main Finanical
06.2024 - 07.2026
Independent Sales, Product Consultant
Working Money Solutions
09.2023 - 06.2024
Member Debt Account Manager
USAA
08.2020 - 08.2023
Late Stage Account Manager
Santander Consumer USA
10.2016 - 04.2020
Associate of Science - General Studies, Legal Secretary Program
Portland Community College