Theresa Battistel
Westland
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Trinity Physical Therapy
Southfield
01.2008 - 11.2010
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
Cashier
Save-A-Lot Food Stores
Ferndale
04.2007 - 12.2007
- Ensured compliance with all safety regulations within the store environment.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Provided excellent customer service by greeting customers and offering assistance.
- Assisted customers with locating items throughout the store when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Associate in Science (A.S.) - Social Work-Unfinished
Oakland Community College
08.2016
High School Diploma -
Clintondale High School
Clinton Township, Michigan06.2007
Skills
- HIPAA compliance
- Appointment scheduling
- Medical terminology
- Customer service
- Problem solving
- Conflict resolution
- Medical office management
- Professionalism and ethics
- Reliable team player
- Medical billing and coding
Timeline
Medical Assistant
Trinity Physical Therapy
01.2008 - 11.2010
Cashier
Save-A-Lot Food Stores
04.2007 - 12.2007
Associate in Science (A.S.) - Social Work-Unfinished
Oakland Community College
High School Diploma -
Clintondale High School