Theresa Bediako

· Provided leadership, support, direction and supervision to 110 staff members in the daily operations to ensure excellent performance and client experience.

· Responded to all complaints via establishment's website, email or by phone.

· Maintained total financial management with checkbook, budgets, forecasting, analyzed operational cost, organized staffing levels, inventory and grossing 4.3 million per year.

· Attended yearly trade shows and citywide conventions to satisfy continuing education for all licensure's.

· Organized and directed the merge of operations between Dr.Graper Medical and the Ballantyne Spa.

· Completed weekly payroll for all employees while overseeing PTO approvals, and FMLA.

· Coordinated arrivals, departures, billing requirements and assure all reports, procedures are followed daily and all cash/credit cards are balanced.

· Prepared schedules and establish work priorities to assure timely processing of all phases of hospitality operations.

· Managed inventory for gift shop ordering and daily cash counts at the end of shifts.

· Coordinated food and beverage operations for meetings, banquets, and weddings.

· Managed all enquires in relation to wedding events from initial enquiry to delivery on the day and on through to post event review.

· Resolved customer complaints with the highest level of hospitality and professionalism to all areas of hotel.