THERESA BOWDEN

• Coordinated patient intake processes to ensure timely admissions and accurate documentation.
• Streamlined communication between patients, families, and healthcare teams to enhance service delivery.
• Managed scheduling of appointments and assessments for new patients in a fast-paced environment.
• Developed and maintained comprehensive patient files to support continuity of care initiatives.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Completed intake assessment forms and filed clients' charts.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Answered phone calls and provided new clients with required paperwork to initiate Evaluation Appointments.
• Enhanced patient satisfaction with timely and accurate information during the intake process.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care. Completing New Referral Admission Document Process.

• Trained and mentored new staff on best practices in patient care coordination.
• Collaborated with external providers to streamline referrals and enhance continuity of care.

Facilitated smooth transitions from hospital settings to home environments for patients requiring ongoing care assistance. Scheduled Home health Skilled RN, Speech Therapist and Physical, Occupational Therapist appointments.

• Enhanced patient satisfaction by coordinating and scheduling timely home health services.
• Maintained accurate records of patient information, appointments, and services provided for efficient case management.
• Streamlined communication between patients, caregivers, and healthcare providers for optimal care coordination.
• Managed caseloads effectively while prioritizing urgent cases to provide immediate assistance when necessary.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Pulled patient charts for upcoming appointments.
• Obtained information by contacting appropriate personnel or patients.
• Updated daily logs to track information movements.
• Scanned incoming documentation.
• Final claim discharge /Transfer patient medical charts.
• Audit and prepare charts for billing department.
• Skilled in auditing charts for state compliance.
• Data entry specialist.
• Experience with Mod orders and getting physicians to signed.
• Knowledge of HMOs, Medicare and other insurance carriers.
• Medicare Skilled nursing Schedules - Scheduled RN's Physical Therapist. Occupational and Speech Therapist to patient homes.
• Process Payroll for 40 Employees
• Process Payroll for Independent Contractors
• Run day to day office operations.
• Strong Independent Work ethic

• Scheduling nursing staff.
• Updated facility and nursing staff contact information.
• Answered phones in a professional manner.
• Attends and participate in -service training, educational classes and meetings.
• Work closely with nursing staff and nursing home care vendors.
• Follows established safety policies and procedures.
• Ensures protected health information is kept confidential.
• Efficiently and appropriately handled mail as well as incoming and outgoing packages.
• Ordering supplies.
• Observed safety needs of patients and indicated in care plan.
• Assist Physicians and office staff with any office concerns.
• Performs any miscellaneous office work assignments as may be required.

• Effectively served as an advisory resource by providing patient/family experience expertise.
• Ensured efficient and effective patient care.
• Accurately and efficiently maintained all schedule appointments/arrangements for patients.
• Served as liaison between department heads, physician's, nursing staff and patients.
• Verify patient insurance, deductibles and co-insurance benefits.
• Ensured timely day to day operation of front office as well as maintained patient files and medical records filing system.
• Answered phones in a professional manner.
• Prepared and collect data and patient payments.
• Updated facility and patient contact information.
• Ensures protected health information and safety policies and procedures as follows.
• Setting up initial Evaluations, consultations appointments.
• Focuses on entering patient demographics and Medical records information
• Maintain all Medical record Information.