Theresa Byrd
Atlanta,GA
Summary
Dynamic HR professional with a solid track record in talent management and employee engagement. Proven experience in policy implementation and regulatory compliance, effectively enhancing workforce effectiveness and fostering a culture of accountability.
Overview
17
17
years of professional experience
Work History
Regional Human Resource Specialist
Department of Justice/Federal Bureau of Prisons
Atlanta, GA
11.2022 - Current
- Led staffing initiatives, onboarding, recruitment, talent acquisition, and employee orientation programs to align workforce with organizational goals.
- Advise senior leadership on labor management relations, conflict resolution, grievances, disciplinary actions, interrogatories, and policy implementation and compliance.
- Coordinated training agendas for interviewing skills and developed programs to enhance staff performance and engagement.
- Conducted internal audits and streamlined HR processes to ensure compliance with policies while maintaining fairness and confidentiality.
- Holds MBA in Human Resource Administration and federal Public Trust Security Clearance.
- Analyzed data from multiple sources to identify trends in resource consumption.
Human Resource Specialist
Department of Justice/Federal Bureau of Prisons
Miami, FL
07.2019 - 06.2022
- Lead hiring (external and internal), onboarding, position management, organizational charts, and incentive award programs.
- Served as Acting HR Manager, advising senior leadership on HR issues.
- Managed labor relations, disciplinary processes, and policy compliance.
- Coordinated training agendas, recruitment activities, and security clearances.
- Administered performance evaluations and time and attendance.
- Conducted internal audits for payroll, T&A files, and vacancy announcements.
- Acting Human Resources Manager/10/2021-06/2022
Federal Law Enforcement Officer / Alternate HR Specialist
Federal Bureau of Prisons
Miami, FL
11.2018 - 07.2019
- Supervised 200+ inmates, enforced rules, security, and compliance.
- Collateral duty as Alternate HR Specialist supporting special emphasis programs.
- Recognized for Outstanding Performance, Employee of the Month and Employee of the Year.
- Enforced regulations to maintain safety and security within correctional facilities.
- Collaborated with staff to implement security protocols during high-risk situations.
- Trained new officers on procedures, safety measures, and emergency response protocols.
- Responded swiftly to incidents and emergencies, ensuring public and inmate safety.
- Prepared detailed reports on incidents, investigations, and daily operations for review.
- Attended training sessions and seminars to maintain knowledge of current law enforcement techniques and procedures.
Federal Law Enforcement Officer
Federal Bureau of Prisons
Petersburg, VA
01.2017 - 11.2018
- Supervised 300+ inmates; awarded 'Rookie of the Year' and Employee of the Month.
- Mentored in HR Department; served as Federal Women's Program Manager.
- Enforced institutional rules and regulations to maintain safety and security.
- Collaborated with team members to develop effective response strategies.
- Managed incident reports and documented observations accurately and promptly.
- Trained new officers on procedures, safety protocols, and operational standards.
- Inspected facilities regulated by federal laws or regulations to ensure safety standards are being met.
- Attended training sessions and seminars to maintain knowledge of current law enforcement techniques and procedures.
Relationship Banker
Bank of America
Richmond, VA
09.2015 - 01.2017
- Delivered financial solutions, opened accounts, and advised clients.
- Ensured regulatory compliance and improved branch revenue and opened and closed branch with no discrepancies and/or errors.
- Engaged clients to understand their financial needs and goals.
- Provided personalized banking solutions and product recommendations.
- Educated clients on digital banking tools and services for convenience.
- Collaborated with team members to enhance customer service experiences.
- Resolved client issues promptly and effectively to ensure satisfaction.
- Maintained knowledge of banking regulations and compliance standards.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Identified financial needs of customers and presented appropriate product and service options.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Prepared loan documents for review and approval by bank management.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
Unit Manager / Reentry Program Director / Case Manager
Virginia Department of Corrections
Various Locations, VA
01.2009 - 01.2015
- Directed therapeutic reentry programs, reducing recidivism by 8%.
- Partnered with DOJ, probation, and halfway houses for reentry services.
- Developed rehabilitation and reintegration plans to support inmate transition and reduce recidivism.
- Managed staff of 10-12, developed policies and conducted audits to enhance operational effectiveness.
- Managed staff schedules and assignments for optimal coverage.
- Coordinated training programs for new correctional officers.
- Supervised daily operations of correctional facility units.
- Implemented safety protocols to maintain a secure environment.
- Conducted inspections to ensure compliance with policies and maintain safety standards.
- Facilitated communication between staff and upper management.
- Resolved conflicts among inmates and staff efficiently.
- Provided guidance, coaching, and mentoring to staff members.
- Developed effective strategies to improve employee morale, motivation, and engagement.
- Actively participated in recruitment efforts by interviewing potential candidates.
- Coordinated ongoing educational objectives to enhance staff competencies in safety, quality, and core measures.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Created reports on departmental activities for senior management review.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Collaborated with other departments to ensure seamless integration of services provided by the unit.
- Adhered to company-wide policies regarding confidentiality of information.
- Fostered strong relationships with stakeholders, including customers, staff, and suppliers.
- Maintained records management system to process personnel information and produce reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained confidentiality and adhered to professional ethics and standards.
- Consulted with staff on resolution of complex service issues.
Education
MBA - Human Resource Administration
Saint Leo University
Saint Leo, FL12.2014
MS - Clinical Psychology (Advanced to Candidacy)
Virginia State University
Petersburg, VABA - Criminal Justice, Political Science
Shaw University
Raleigh, NC05.2002
Certificate - Corporate Training And Professional Education
University of South Florida
Tampa, FL05.2021
Skills
- Talent acquisition
- Labor relations
- Employee Discipline/Labor Relations
- Workplace Safety
- Training development
- HR compliance
- Conflict Resolution
- Conflict management
- Time & Attendance
- Position Management
- Compliance standards
- Internal auditing
- Problem solving
- Effective communication
- Relationship building
- Goal setting
- Organizational skills
- Policy interpretation
- Training Programs
- Employee Assessment
- Staff recruitment
- Conflict resolution
- MSBP
- Conflict Resolution
- Interviewing techniques
Security Clearance
Public Trust - Bureau of Prisons
Accomplishments
- Employee of the Year
- Employee of the Month
- Rookie of the Year
- Time Off Award
- Director's Leadership Award
Affiliations
- Alpha Kappa Alpha Sorority, Inc.-Active Member
- Pearl of Vision Foundation, Inc-Bylaws Chair
- National Association of Negro Women, NCNW-Active Member
- Volunteer-C. H. Gullatt Elementary School-Empower Our Families
- Volunteer-Nicholas House-Serving to Families/Residence
- Volunteer-Atlanta Food Bank
Timeline
Regional Human Resource Specialist
Department of Justice/Federal Bureau of Prisons
11.2022 - Current
Human Resource Specialist
Department of Justice/Federal Bureau of Prisons
07.2019 - 06.2022
Federal Law Enforcement Officer / Alternate HR Specialist
Federal Bureau of Prisons
11.2018 - 07.2019
Federal Law Enforcement Officer
Federal Bureau of Prisons
01.2017 - 11.2018
Relationship Banker
Bank of America
09.2015 - 01.2017
Unit Manager / Reentry Program Director / Case Manager
Virginia Department of Corrections
01.2009 - 01.2015
MBA - Human Resource Administration
Saint Leo University
MS - Clinical Psychology (Advanced to Candidacy)
Virginia State University
BA - Criminal Justice, Political Science
Shaw University
Certificate - Corporate Training And Professional Education
University of South Florida