Theresa Chapman
Pasadena,TX
Summary
Dedicated Dietary Manager known for strong food safety compliance and effective team leadership. Successfully improved resident satisfaction scores through innovative menu adjustments and staff training initiatives. Prepared to leverage expertise in nutrition counseling to foster a healthier dining experience.
Results-driven Dietary Manager with expertise in food safety regulations, inventory management, and team collaboration. Proven track record in enhancing sanitation protocols and implementing cost control measures to elevate meal quality and operational efficiency.
Overview
40
40
years of professional experience
Work History
Dietary Manager
Baywood Crossing Rehabilitation And Healthcare Center
Pasadena, TX
10.2024 - Current
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Dietary Manager
Sylvan Shores Association
La Porte, TX
08.2022 - 09.2024
- Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
- Participated in continuing education opportunities to stay current with industry trends and best practices.
- Spearheaded initiatives to improve resident satisfaction scores through listening sessions and subsequent adjustments to meal offerings based on feedback received.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
Dietary Manager
Resorts
Texas City, TX
08.2018 - 06.2022
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Dietary Manager
Baywood Crossing Rehabilitation And Healthcare Center
Pasadena, TX
08.2010 - 08.2018
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Managed successful transitions from paper-based to digital menu systems, reducing errors and improving communication between staff members.
- Monitored production to check safety, standardized production and appropriate portioning.
- Streamlined kitchen operations for increased efficiency by implementing effective food inventory management system.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
Dietary Manager
Manor Care Nursing And Rehab
Webster, TX
03.1994 - 09.2005
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
Dietary Manager
Cross Health Care Center
Clute, TX
03.1986 - 02.1993
- Developed and implemented nutritional programs to enhance patient dietary satisfaction.
- Supervised kitchen staff to ensure compliance with health and safety regulations.
- Collaborated with healthcare team to create specialized meal plans for patients' dietary needs.
- Monitored inventory levels, optimizing supply chain processes for cost efficiency.
- Conducted training sessions for staff on food preparation techniques and safety protocols.
- Evaluated and improved menu offerings based on patient feedback and nutritional guidelines.
- Led quality assurance initiatives to maintain high standards in food service operations.
- Purchased food supplies for department according to budget limitations.
- Streamlined operational workflows, resulting in improved service delivery within the dietary department.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
Education
Food Service Management - Food Service
Saint Edwards University
Austin, TX08-1985
Skills
- Collaboration and teamwork
- Nutrition counseling
- Food safety regulations
- Sanitation protocols
- Recordkeeping skills
- Meal preparation
- Food presentation
- Inventory management
- Food production management
- Cost control
Timeline
Dietary Manager
Baywood Crossing Rehabilitation And Healthcare Center
10.2024 - Current
Dietary Manager
Sylvan Shores Association
08.2022 - 09.2024
Dietary Manager
Resorts
08.2018 - 06.2022
Dietary Manager
Baywood Crossing Rehabilitation And Healthcare Center
08.2010 - 08.2018
Dietary Manager
Manor Care Nursing And Rehab
03.1994 - 09.2005
Dietary Manager
Cross Health Care Center
03.1986 - 02.1993
Food Service Management - Food Service
Saint Edwards University