Theresa Coker

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

• Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
• Assisted upper management in achieving long-term company objectives with timely execution of key projects.
• Educated workers about proper safety procedures to prevent accidents and injuries.
• Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
• Delivered superior customer service in every interaction and skillfully resolved conflicts.
• Learned every team members' role to offer skilled backup during shortages and high-volume periods.

Completed 3 months training on the cabling machines on how to properly operate 7 barrel cabling machines.

Conducted and documented inspections of finished product to ensure safety of product.

Met performance goals and production metrics such as competion of 52 machines in 12 hours.

Unloaded freight and utilized inventory scanners to confirm proper breakdown of pallets per manifest specifications.

Executed the unloading of 15,000 cases within a 10 hour shift exceeding production goals.

Trained to properly read and use shipping manifest to accurately disperse freight.

• Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
• Prevented product loss by swiftly identifying and reporting any damaged or missing items found during the unloading process.
• Reduced unload time for incoming deliveries by implementing efficient unloading techniques.