Facets
Theresa Courtney
Ham Lake,MN
Summary
Dynamic Clinical Admin Coordinator at UnitedHealth Group with a proven track record in enhancing operational workflows and implementing process improvements. I developed training materials that accelerated onboarding and boosted team productivity. Adept at data management and meeting coordination, I consistently achieved high performance evaluations.
Overview
26
26
years of professional experience
Skills
- MS office
- Document management
- Medical terminology
- Data retrieval systems
- Attention to detail
- Adaptability and flexibility
- Data entry
- Discretion and confidentiality
- Schedule coordination
- Scheduling and calendar management
- Meeting coordination
- Regulatory compliance
- Information collection
- Insurance verification
- Clear communication
- Team collaboration
- Verbal and written communication
- Task prioritization
- Microsoft office
- Documentation and recordkeeping
- Phone and email etiquette
- Staff training
- Policy and procedure modification
- Quality assurance
Customer service
Data entry
Decision-making
Relationship building
MS office
Discretion and confidentiality
Document management
Scheduling and calendar management
Presenting ideas and plans
Process improvement
Staff management
Meeting coordination
Database management
Regulatory compliance
Information collection
Medical terminology
Data retrieval systems
Attention to detail
Team collaboration
Adaptability and flexibility
Task prioritization
Microsoft office
Documentation and recordkeeping
Staff training
Support services
Quality assurance
Work History
Clinical Admin Coordinator
UnitedHealth Group
05.2000 - Current
- Oversaw scheduling and logistics for meetings, ensuring resource availability and preparation.
- Designed and implemented process documentation to enhance workflow efficiency and consistency.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented best practices for data entry tasks, enhancing accuracy of records maintained in systems.
- Developed process documentation to improve workflow efficiency and consistency across departments.
Timeline
Clinical Admin Coordinator
UnitedHealth Group
05.2000 - Current
High School Diploma -
Blaine High School
Software
Word
Excel
PowerPoint
Arial
OICS/Guiding Care
Epic
Education
High School Diploma -
Blaine High School
Blaine