Theresa cruz
New Port Richey,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
School Resource Officer
Hillsborough County School District
Tampa, FL
08.2021 - Current
- Conduct access control Doors, Gates, Parking lots, playgrounds.
- Assist administration with incidents on campus.
- Investigated criminal matters occurring within school.
- Collaborated with administration and teachers to develop crisis plans.
School Safety Agent
New York City Police Department
New York, NY
06.2013 - 06.2021
- Crime Analyst.
- Researched and reviewed reports and gathered information.
- Assisted the Commanding Officer in stats numbers for comparative.
- Accountable for collecting timekeeping information.
- Incorporating a variety of deductions into a periodic payroll.
- Calculating and entering data on city time.
- Conducted regular school security patrols and handled all incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitoring surveillance equipment/Verified School ID.
- Operated scanning equipment and metal detectors to identify and confiscate weapons or contraband into PETS system.
Lead Patient Service Representative
The Institute for Family Health
New York, NY
09.2001 - 06.2013
- Prepared daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures with Epic.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assist Practice Administrators & Prepare staff for JACO.
- Billing, Cash collections. Check in- Check Out patients.
- Process referrals, pre-authorizations for providers.
- Medicals Records, Scanning documents.
- Explained plans for treatment and payment options.
- Reviewed and corrected claim errors to facilitate smooth processing.
Education
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06.1995
Skills
- Community relations practices
- Conflict mediation abilities
- Strong interpersonal skills
- Crisis planning experience
- Law Enforcement/P.E.T.S System
- CPR and first-aid
- Scanning equipment knowledge
- City Time/MS Office
- EPIC
- Insurance billing/Verification
- Customer service/Data Entry
Skills
- Community relations practices
- Conflict mediation abilities
- Strong interpersonal skills
- Crisis planning experience
- Law Enforcement/PETS System
- CPR and first-aid
- Scanning equipment knowledge
- City Time/MS Office
- EPIC
- Insurance billing/Verification
- Customer service/Data Entry
Certification
- THE NEW YORK CITY POLICE DEPARTMENT POLICE ACADEMY
Timeline
School Resource Officer
Hillsborough County School District
08.2021 - Current
School Safety Agent
New York City Police Department
06.2013 - 06.2021
Lead Patient Service Representative
The Institute for Family Health
09.2001 - 06.2013
High School Diploma -
Franklin Delano Roosevelt High School
- THE NEW YORK CITY POLICE DEPARTMENT POLICE ACADEMY
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