Theresa Curci
Summary
Dynamic and results-driven leader with a proven track record in management, sales, and customer satisfaction. Adept at driving revenue growth, building high-performing teams, and delivering exceptional service quality. Demonstrated ability to exceed targets and implement strategies that enhance operational efficiency and client engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
LA Fitness
04.2022 - Current
- Lead club operations with a focus on financial performance, member satisfaction, and program development.
- Achieved over $60,000 in monthly sales, demonstrating exceptional business acumen, and revenue generation.
- Oversees and mentor a team of sales representatives and personal trainers to deliver high service quality and achieve performance goals
- Expand program offerings, increase member engagement, and implement effective marketing strategies.
- Ensure compliance with safety standards, and maintain a superior member experience.
Sales Manager
Victoria's Secret
Staten Island, NY
02.2018 - 04.2022
- Drove sales growth by participating in various store functions, including selling, cashiering, processing, and merchandising
- Enhanced store performance through efficient task management and a hands-on approach to operations
- Prioritized a customer-centric environment, ensuring exceptional service across all interactions
- Contributed to seamless operations by managing multiple responsibilities and fostering team collaboration
Education
Master of Social Work -
College of Staten Island, CUNY
05.2026
Bachelor's Degree - Criminal Justice
St. John's University
Staten Island, NY05.2024
Skills
- Leadership and team development
- Sales and revenue growth strategies
- Customer relationship management
- Marketing and program development
- Operational efficiency and compliance
- Strong communication and interpersonal skills
- Proficient in MS Office Suite and CRM software
- Staffing
- Budget coordination
- Policy/program development
Certification
Certified Personal Trainer, National Academy of Sports Medicine (NASM), 05/22, 05/24
Awards
- Consistently ranked #1 nationwide at LA Fitness for six consecutive months, setting a new benchmark for sales performance.
- Awarded the prestigious Flex Bonus Award as the top performer in the country in February 2024, reflecting exceptional leadership and results.
- Implemented innovative strategies that significantly boosted member retention and satisfaction, earning recognition for operational excellence.
- Recognized with multiple commendations for outstanding customer service, achieving consistent recognition as a top-tier manager at LA Fitness.
Timeline
General Manager
LA Fitness
04.2022 - Current
Sales Manager
Victoria's Secret
02.2018 - 04.2022
Master of Social Work -
College of Staten Island, CUNY
Bachelor's Degree - Criminal Justice
St. John's University