Theresa Denton
Taylortown,NC
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
Los Angeles, CA
02.2020 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Server
Kickback Jacks
Greensboro, NC
01.2021 - 11.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Personal Assistant and Secretary
John Paite & Associates
Greensboro, NC
06.2016 - 02.2020
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Coordinated meeting and work schedules for staff teams and executives.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Managed household inventory and maintenance schedules.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
Education
Bachelor of Business Administration - Business
University of North Carolina At Greensboro
Greensboro, NC05-2022
Skills
- Scheduling
- Account updating
- Complaint resolution
- Microsoft PowerPoint
- High-energy attitude
- Grammar
Timeline
Server
Kickback Jacks
01.2021 - 11.2023
Customer Service Representative
Continuum Global Solutions
02.2020 - 07.2024
Personal Assistant and Secretary
John Paite & Associates
06.2016 - 02.2020
Bachelor of Business Administration - Business
University of North Carolina At Greensboro