THERESA DESIR
Lakeland,Bahamas
Summary
To secure a position in this prestigious company where my skills and expertise can be utilized to help the company's growth. I am self motivated with exceptional communication skills. Fluent in Spanish with nearly eight (8) years experience in sales and customer service.
Overview
19
19
years of professional experience
Work History
Front Desk and Night Auditor
Comfort Inn & Suites
Kissimmee, FL
08.2016 - 09.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Food and Beverage Cashier
Discover Atlantis
Paradise Island, Bahamas
05.2011 - 10.2014
- Provide customers with information about products and services the company offers
- Assists customers in selecting the best product suited for their needs
- Maximize guest experience and satisfaction through outstanding customer service and product knowledge.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Warehouse Clerical Support
Best Buy
Polk City, FL
10.2020 - Current
- Handled confidential customer information with discretion, maintaining privacy standards as per company guidelines.
- Assisted in training new staff on proper truck check-in and route auditing procedures.
- Generate, create, print and put together manifests for delivery team.
- Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
- Input data into spreadsheets and databases.
- Coordinated with other departments as needed to ensure comprehensive issue resolution for customers via email support channels.
Head Cashier
L.C. Variety Food store
Carmichael Road West
09.2008 - 04.2011
- Dealt with customer issues as relates to refunds, product information, and value
- Selected the correct products based on customer needs, product specifications, and applicable regulations
- Built relationships with customers and the community to promote long-term business growth
- Priced and stocked items on a daily basis.
Nail technician
Tamico's hair and beauty salon
Carmichael road west
02.2006 - 07.2008
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Kept tidy and organized area to comply with cleanliness standards.
Education
Continuing Education - Spanish for Tourism Workplace 1
College Of The Bahamas Thompson Boulevard
01.2012
Nail Technology -
Rose's Nail School
01.2006
High School Diploma -
Government High School (Credit)
01.2005
Diploma -
SC MCPHERSON JUNIOR HIGH SCHOOL
01.2002
Certificate -
Gerald Cash Primary School
01.1999
Skills
- Exceptional customer service
- Multilingual in; Spanish, Creole andprovider some french
- Excellent communication skills
- People-oriented
- Motivated team player
- DependableExcellent work ethics
- Reliable
- Superior organizational skills
References
AVAILABLE UPON REQUEST.
Timeline
Warehouse Clerical Support
Best Buy
10.2020 - Current
Front Desk and Night Auditor
Comfort Inn & Suites
08.2016 - 09.2017
Food and Beverage Cashier
Discover Atlantis
05.2011 - 10.2014
Head Cashier
L.C. Variety Food store
09.2008 - 04.2011
Nail technician
Tamico's hair and beauty salon
02.2006 - 07.2008
Continuing Education - Spanish for Tourism Workplace 1
College Of The Bahamas Thompson Boulevard
Nail Technology -
Rose's Nail School
High School Diploma -
Government High School (Credit)
Diploma -
SC MCPHERSON JUNIOR HIGH SCHOOL
Certificate -
Gerald Cash Primary School