Theresa Elliott
Sanford
Summary
Detail-oriented and reliable professional with 4 years of experience in high-volume recruiting, compliance, and documentation. Proven ability to manage complex processes, communicate effectively, and deliver exceptional support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Recruiter I
Avant Healthcare Professionals
Maitland, FL
01.2022 - Current
- Delivered high-quality customer service by guiding international healthcare professionals through each stage of the recruitment and onboarding process, ensuring a smooth and supportive candidate experience.
- Maintained strict compliance with internal policies and program eligibility standards through accurate documentation, detailed assessments, and timely processing of sensitive information.
- Communicated regularly with candidates and internal teams to gather documentation, resolve inquiries, and proactively move cases forward while meeting time-sensitive deadlines.
- Utilized applicant tracking systems to manage candidate pipelines and track recruitment metrics effectively.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Targeted Case Manager
Children’s Home Society
Palm Bay, FL
01.2021 - 01.2022
- Managed detailed case files for high-risk youth, creating and executing individualized treatment plans in compliance with program and safety requirements.
- Conducted client assessments and crisis interventions, demonstrating the ability to gather critical information, evaluate situations, and make timely decisions.
- Coordinated services across multiple providers and maintained documentation for all client interactions, ensuring accuracy and audit-readiness.
- Facilitated communication between families, service providers, and stakeholders to enhance client support systems.
- Conducted regular assessments to monitor client progress and adjust services as necessary for optimal outcomes.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Managed caseloads efficiently while maintaining high-quality service delivery standards.
Team Leader
Panera Bread
Tallahassee, FL
01.2015 - 01.2021
- Supervised daily operations and managed employee performance in a fast-paced customer service environment.
- Trained and supported 50+ team members, emphasizing customer satisfaction, operational accuracy, and teamwork.
- Handled customer complaints and escalations with professionalism and empathy.
- Supervised daily operations, ensuring quality and efficiency in food preparation and customer service.
- Trained and mentored team members, fostering a collaborative and high-performance work environment.
Education
Bachelor of Science - Psychology
Florida A&M University
12.2020
Associate Arts - Psychology
Seminole State College
05.2018
Skills
- Data Entry & Documentation
- Attention to Detail
- Customer Service & Communication
- KPI & Performance Management
- Time Management & Organization
- Problem solving
- Microsoft Office Suite (Excel, Word, Outlook)
- Team Collaboration & Adaptability
- Analytical & Critical Thinking
- Administrative skills
- Candidate screening
- Time management
- Administrative support
Websites
Timeline
Recruiter I
Avant Healthcare Professionals
01.2022 - Current
Targeted Case Manager
Children’s Home Society
01.2021 - 01.2022
Team Leader
Panera Bread
01.2015 - 01.2021
Bachelor of Science - Psychology
Florida A&M University
Associate Arts - Psychology
Seminole State College