Media Production- Photography, custom catalogs, ad creation, art
Building Arts- design, construction
Outdoor Recreation - gardening, hiking
Reading - education never stops
Domestic Arts- my comfort arena
Mechanics - using, solving, studying
Theresa Estes
Belleville,IL
Summary
Well-qualified HR Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Production Manager
MBE Images, LLC
01.2014 - Current
- Secured client calendar and contacts list. Source new clients for profit and volunteer market.
- Design, coordinate and execute production, including logistics, materials sourcing and evolving staff as needed.
- Increase annual gallery event revenue by 300%.
- Create, evaluate and edit images..
- Perform all AP/ AR, improve tax filings for profitability by 28%.
- Direct client and vendor communication.
- Actively engage with social media and company format.
SSR Route Manager and Training Liason
Cintas Facility Services
11.2018 - 01.2026
- Established efficient routes with 25% billing increase to date.
- Reduce labor costs by 20% through logistics planning and Behavior expectations.
- Forecast ongoing projects materials and supply requirements.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Prepared variety of custom reports, written communications, and schedules.
- Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.
- Organized training sessions to enhance employee skills in customer service, time management, and efficient driving techniques.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
Production Manager
Nations Foodservice
03.2017 - 08.2017
- Lead design team to client budget / plans for cradle to grave design firm
- Latest projects included budget of $600,000 to $2 million
- Preview project layouts / MEP's for efficiency, product sourcing and local ordinances compliance
- Eliminate negative RFI and vendor concerns
- Improve project costs by 15% with cost auditing and budgeting
- Find /eliminate 100% of project materials completion issues
- Design PowerPoint presentations
- Source, order and guide logistics to meet client deadlines, saving 15-40% costs.
- Saved company $10,000 fine by finding outside engineer design flaw.
Office Manager
Patriot Personnel Services
04.2016 - 02.2017
- Aggressively handle high volume incoming calls and communications for 4 executives
- Track customer complaints, service tickets and new orders
- Updated backlog of customer tracking information
- Audit AP / AR files and implemented updates
- Expedite local and international shipping w LTL vendors and local companies
- Procure chemical and accessories inventory
- Perform all billing and collections
- Create custom internet research for sales department via Excel spread sheet
- Establish vendor relationships for cost reductions and creative materials sourcing.
- Maintained computer and physical filing systems
Skills
- Skilled in managing tasks
- Critical thinking and analysis
- Resilient leadership during challenging times
- Supporting team development by addressing individual learning preferences
- Custom training material creation
- Collaborative teamwork
- Conflict resolution tactics - long history of mediating management vs employee issues
- HR policies and procedures - have managed up to 60 employees
- Candidate selection skills
- Payroll processing expertise
- Benefits coordinator
- Hiring process management
Accomplishments
- Increased commercial design contract by 200% with client through up-selling design and services.
- Reduce company costs by 20% and increase market share by 30% via agressive marketing planning.
- Custom design I.C.C. Rate guide library.
- Improve staff retention by 60% with custom training programs, saving $800 per employee.
- Achieve solid performing P & L reports via custom designed tracking programs.
- Devised payroll systems and implemented.
- Design new marketing programs for increased sales.
- Increased customer satisfaction 50% by revamping service protocols.
Interests
Timeline
SSR Route Manager and Training Liason
Cintas Facility Services
11.2018 - 01.2026
Production Manager
Nations Foodservice
03.2017 - 08.2017
Office Manager
Patriot Personnel Services
04.2016 - 02.2017
Production Manager
MBE Images, LLC
01.2014 - Current