Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Gallo

Manitou Springs

Summary

Seasoned Pilates Instructor focused on promoting health and well-being to clients through high-quality pilates instruction. Hardworking and disciplined professional with 10 + years of related experience.Have a strong understanding of human anatomy and physiology.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Guest Experience Lead

Lululemon Athletica
10.2022 - Current
  • Bring the lululemon guest experience framework to life, leading from the floor to establish an expceptional and inclusive guest experience.
  • Continually assess the level of guest connection and technical product education,and ensuring every single guest recieves technical product education and assisting the guests when needed.
  • Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout the shift.
  • Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
  • Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
  • Open and close the store in accordance with the opening and closing procedures.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in -the-moment recognition ,coaching, demonstrations, and hands-on- experiences.
  • Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Participate in the store's hiring process, including recruitment, selection and hiring recommendations, on boarding,and training.


Osteopath/Pilates Instructor

Self Employed
01.2018 - Current
  • Instruct private reformer sessions level 1,2, and 3 (rehab)
  • lead clients through a series of exercises designed to improve strength, flexibility, and posture
  • create exercise program according to specific injury
  • perform Osteopathic assessment and treatment as needed

Certified Pilates Instructor

Manna Pilates
10.2023 - 01.2024
  • Contract for Pilates Instructor who left for job from Oct 1,2023- January 1,2024
  • Conducted private and semi-private sessions using a variety of equipment. ie; chair,barrel, rehab reformer(rack), mat, arc barrel, bosu etc
  • Utilized virtual platforms to deliver engaging and effective mat and reformer private Pilates sessions tailored to the clients specific needs Adapting to the virtual environment seamlessly.
  • Implemented fascial release techniques to enhance relaxation, help with pain and holistic being
  • Improved clients'' core strength through targeted exercises and personalized progression plans.
  • Raised client motivation levels by setting attainable milestones, tracking progress regularly, and celebrating achievements together.
  • Conducted initial client assessments to determine fitness levels, identify potential limitations, and establish customized training plans accordingly.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Demonstrated proper form and technique to prevent injury.

Demo Representative

Garden Of Life
01.2017 - 03.2020
  • Boosted product sales by conducting engaging and informative in-store demonstrations.
  • Increased customer satisfaction through showcasing product features and answering consumer questions effectively.
  • Collaborated with store management to optimize demonstration schedules for maximum visibility and impact.
  • Maintained a clean, organized, and visually appealing display area to attract customers'' attention.
  • Assisted in inventory management, ensuring adequate stock of products during demonstrations and promotional events.
  • Developed tailored presentation strategies based on target audience demographics and preferences.
  • Provided valuable feedback to the marketing team about customer reactions and suggestions to improve future campaigns.
  • Demonstrated excellent communication skills while presenting product information clearly and concisely to potential customers.
  • Handled customer objections professionally, addressing concerns with relevant facts and benefits of the products showcased.
  • Enhanced brand awareness by actively promoting the unique selling points of featured products during demonstrations.
  • Monitored competitive activity at retail locations, providing insights into emerging trends or opportunities for improvement in future demonstrations.
  • Achieved monthly performance targets consistently by employing effective sales techniques during presentations.
  • Participated in special event promotions, offering additional exposure for featured products beyond regular in-store demonstrations.
  • Built strong relationships with store personnel, fostering collaboration towards shared business objectives.
  • Conducted thorough research on each product prior to demonstrations, ensuring accurate representation of its benefits and features.
  • Improved overall shopping experience for customers by offering knowledgeable advice on complementary or alternative products when appropriate.
  • Utilized persuasive skills to encourage hesitant customers to try out the demonstrated product.
  • Ensured compliance with company policies and procedures during every aspect of the demonstration process.
  • Contributed positively towards team goals by continuously sharing best practices, strategies, and tips for successful demonstrations.
  • Generated brand awareness and positive product impressions to increase sales.
  • Maintained professional appearance consistent with requirements of job.
  • Documented and passed along customer suggestions or requests.
  • Escorted customers to desired products.
  • Engaged with customers to communicate key points about products being demonstrated.
  • Maintained clean, organized and professional work environment.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.
  • Provided exceptional customer service to drive satisfaction.
  • Established and maintained positive relationships with customers.
  • Maintained knowledge of current promotions and product features.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Assisted customers with product selection based on individual needs and preferences.
  • Communicated product value, quality, and style to educate and entice potential customers.

Osteopath/Rehab Pilates Instructor

Accelerated Health
09.2014 - 06.2016
  • Took detailed patient history with intake forms
  • Performed Osteopathic assessments on patients
  • specialized with babies and children providing osteopathic assessment and treatment
  • used SOAP notesSkilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and health goals.
  • Collaborated with multidisciplinary healthcare teams to ensure optimal patient care and overall wellness.
  • Educated patients on the importance of proper posture and ergonomics, resulting in reduced workplace-related musculoskeletal issues.
  • Assisted patients in achieving pain management goals through the implementation of effective therapeutic techniques.
  • Conducted thorough examinations, diagnosing conditions accurately and developing appropriate treatment plans accordingly.
  • Provided exceptional customer service to all patients, ensuring that they felt heard, understood, and valued throughout their treatment journey.
  • Assessed patients
  • Developed customized exercise programs specifically designed to support each patient''s rehabilitation process, promoting improved mobility and function.
  • Maintained detailed records of patient treatments, progress, and outcomes to facilitate effective care coordination and continuity.
  • performed manual manipulation on patients using myofascial release, strain counter strain, crainosacral , and lymphatic drainage. Depending on the needs of the patient from assessment.
  • educated patients on exercises(Pilates) to help in patient recovery from their injuries (Pilates reformer)
  • monitored patient progress and adjusted exercises as needed to ensure maximum benefit and safety.
  • held weekly meetings with chiropractor, physiotherapists, and naturopath to discuss patients progress.
  • develop and modify treatment plans for MVA, and WSIB patients.
  • schedule patient appointments
  • Implemented pain management strategies and specialized operations to improve patient health and reach recovery objectives.

Rehab Pilates Instructor

Brock Chiropractic
09.2014 - 01.2016
  • Worked with chiropractic patients (injured athletes)
  • private pilates session with injured athletes ( lacrosse, hockey, baseball) college and professional level
  • worked closely with the Buffalo Bandits.
  • charted on progress of athletes

Rehab Pilates Instructor

Upper Ottawa Physiotherapy/Innova Health
01.2008 - 12.2014
  • Collaborated with physiotherapists and chiropractors to assist with their patients in rehab
  • worked with 6-10 clients a day using Pilates to rehabilitate patients with injuries
  • created specific Pilates programs for each individual client based on their injuries
  • assisted in creating and modifying treatment plans for MVA and WSIB patients
  • charted on each client every session (SOAP) notes
  • monitored client progress and adjusted exercises accordingly.
  • worked as a physical therapist assistant, when needed hot packs, placed it on patients
  • placed tens machine on patients/ monitored their exercises in the gym
  • scheduled appointments
  • administrative work.

Pilates Coordinator/Instructor

McMaster University
09.2006 - 12.2008
  • Responsible for Pilates class for over 150 students registered.
  • instructed students on basic principles of Pilates
  • Created Pilates program for the University
  • Created three different courses Beginers,intermediate, and advanced.
  • Coordinated instructors to teach the different levels
  • Composed syllabus of Pilates classes offered by the University
  • kept student attendance

Rehab Pilates Instructor

LimeRidge Physiotherapy
01.2003 - 12.2005
  • Colaborated with physiotherapist to create Pilates program
  • Worked with MVA and WSIB clients
  • taught small mat classes after clinic hours
  • administration /scheduling clients and classes
  • semi private Pilates

Education

Osteopathic Manual Practioner in Osteopathy - Osteopathic Manual Practioner in Osteopathy

Canadian Academy Of Osteopathy
Hamilton,ON
10.2016

Bachelor of Arts - Social Science

Bachelor Of Arts
University Of Waterloo
09.1995

High School Diploma -

Norte Dame Highschool
Welland ,Ontario
06.1991

Skills

  • Self-Motivated
  • Group and Individual Instruction
  • Initial Patient Assessments
  • Customer Service
  • Individualized Training Programs
  • team player
  • rehabilitation
  • pre and post natal trained
  • golf pilates trained
  • Myofascial release techniques
  • trained in total barre
  • Thai massage certified

Certification

  • Certified Thai Massage therapist, TMC Thai Massage School of Thailand - 2003 Chiang Mai Thailand
  • Certified Thai Foot Reflexology TMC Thai Massage School Of Thailand -2003



Timeline

Certified Pilates Instructor

Manna Pilates
10.2023 - 01.2024

Guest Experience Lead

Lululemon Athletica
10.2022 - Current

Osteopath/Pilates Instructor

Self Employed
01.2018 - Current

Demo Representative

Garden Of Life
01.2017 - 03.2020

Osteopath/Rehab Pilates Instructor

Accelerated Health
09.2014 - 06.2016

Rehab Pilates Instructor

Brock Chiropractic
09.2014 - 01.2016

Rehab Pilates Instructor

Upper Ottawa Physiotherapy/Innova Health
01.2008 - 12.2014

Pilates Coordinator/Instructor

McMaster University
09.2006 - 12.2008

Rehab Pilates Instructor

LimeRidge Physiotherapy
01.2003 - 12.2005

Osteopathic Manual Practioner in Osteopathy - Osteopathic Manual Practioner in Osteopathy

Canadian Academy Of Osteopathy

Bachelor of Arts - Social Science

Bachelor Of Arts

High School Diploma -

Norte Dame Highschool

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Theresa Gallo