THERESA GARVIN
Tallahassee,FL
Summary
Experienced professional possessing a broad background in customer service and clinical documentation, demonstrates skills in HIPAA compliance and medical terminology to effectively support and enhance patients' experiences
Overview
29
29
years of professional experience
Work History
Medical Assistant (Lead)
Hospital Corporations of America
Alachua, FL
07.2008 - 01.2024
- Administered injections per physician orders
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements, accurately and reported any abnormalities to the supervising physician
- Triaged patients by assessing their conditions and prioritizing care needs
- Performed laboratory tests such as urinalysis and prepared lab specimen for transport to outside laboratories
- Performed EKG testing
- Compiled patient histories by interviewing them regarding their medical/family’s medical history
- Documented medical data in patient charts, ensuring accuracy and completeness of patient records.
- Supported physician(s) by preparing patient information and assisting during examinations.
- Assisted with minor inner office surgical procedures
- Scheduled follow-up appointments with specialists to ensure ongoing patient care.
- Maintained medical equipment and instruments according to established protocols
- Worked interdependently with other professionals to provide quality healthcare to patients
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
- Provided patients with proper and adequate information from the physician
Manager
Walmart
Gainesville, FL
09.1994 - 01.2007
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Mentored and trained new employees on company policies and procedures.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Communicated plans and actions to meet departmental goals.
- Offered constructive feedback to team members, boosting overall job performance.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Fostered positive relationships with clients through proactive communication tactics.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Coordinated with vendors to ensure timely delivery of supplies
- Coordinated with vendors to ensure timely delivery of supplies
Education
Associate in Science (A.S.) - Nursing
Santa Fe College
Gainesville, FLAssociate in Science (A.S.) - Clinical Medical Assisting
City College
Gainesville, FLCertificate - Travel and Tourism
Southeastern Academy
Kissimmee, FLSkills
- Vital signs monitoring
- Clinical documentation
- Lab specimen handling
- Medical terminology knowledge
- HIPAA compliance
- Infection control
- Patient interaction
- Team collaboration
- Attention to detail
Personal Information
- Date of Birth: 1973-08-24
- Nationality: American
Timeline
Medical Assistant (Lead)
Hospital Corporations of America
07.2008 - 01.2024
Manager
Walmart
09.1994 - 01.2007
Associate in Science (A.S.) - Nursing
Santa Fe College
Associate in Science (A.S.) - Clinical Medical Assisting
City College
Certificate - Travel and Tourism
Southeastern Academy