Jacquie O’Connor
Huntsburg,Ohio
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
21
21
years of professional experience
Work History
Medical Assistant- Team Lead Medical Assistant
Cleveland Clinic Chesterland Internal Medicine
Chesterland, OH
03.2014 - Current
- Rooming patients, injections, vitals, EKG, lab draws, spirometry, wound care, telephone triage, preparing specimens to OSHA standards, customer service
- Assisting with implementing changes within the practice
- Providing feedback to Work Leader
- Ordering supplies while ensuring proper inventory and stock
- Onboarding and training new medical assistants
- Performing monthly Sweeps to ensure medications and supplies are safe for use and not expired.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Obtained pre- and post-treatment vital signs and weight
- Documented vital signs and health history for patients in clinic and hospital environments
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Sanitized, restocked and organized exam rooms and medical equipment
- Tested and recorded blood glucose levels
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Obtained client medical history, medication information, symptoms and allergies
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as blood pressure and weight
Patient Service Specialist
Cleveland Clinic Chesterland Internal Medicine
Chesterland, OH
01.2018 - 11.2018
- Customer service, answering and directing phone calls, collecting money for payments, scheduling patients’ appointments, verifying insurance information, inputting data, training new hires.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Followed document protocols to safeguard confidentiality of patient records
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Exceeded goals through effective task prioritization and great work ethic
- Worked flexible hours; night, weekend, and holiday shifts
Radio Operator
Ohio Department of Transportation
Burton, OH
12.2013 - 03.2014
- Communicating with drivers on the radio, answering calls, dispatching to local PD
- Some light filing and documentation.
- Maintained accurate documentation of messages transmitted and received
- Documented and processed incoming messages over communication systems for supervisor review
- Passed along phone messages and maintained records
- Facilitated communication between two or more parties using switchboards and other telephone systems
PCA/Clerical Associate
Parma Hospital
Parma, OH
05.2005 - 12.2013
- Performing vitals on patients, assisting with bathing and personal hygiene care
- Answering phones, scheduling appointments and transcribing physician orders.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies
- Answered patient assistance calls, assessed needs and offered qualified support
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Collected and transported specimens to prepare for lab testing
- Supported patient admissions, discharges and transfers to promote team productivity
- Cleaned, sanitized and moved hospital equipment
- Helped patients complete activities of daily living
- Collected laboratory specimens, dropped off at laboratories and picked up test results
- Warmly greeted patients and visitors and made each feel welcome
- Responded to emergency situations to help with lifting and transporting patients
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers
Assistant Manager
Avenue Clothing Company
Middleburg, OH
02.2002 - 04.2005
- Hiring, training and assisting employees in customer service and store maintenance, handling customer satisfaction and complaints, employee engagement in product promotions, developing and maintaining employee schedules, maintaining proper inventory and adequate stocking, assisting with development and setup of new locations, overseeing quarterly display placement and setup.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Achieved recognition for contribution to store success by optimizing sales
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Education
High School Diploma -
Berkshire High School, Auburn Career Center
Burton, OH2000
Skills
- Specimens collection and processing
- Vital signs monitoring
- Needs assessment
- Patient Scheduling
- Payment collection
- EMR / EHR
- Phlebotomy
- Simple dressings
- Completing insurance forms
- Patient Assessments
- Self-Motivated
- Attention to Detail
- Analytical and Critical Thinking
- Clerical Support
Timeline
Patient Service Specialist
Cleveland Clinic Chesterland Internal Medicine
01.2018 - 11.2018
Medical Assistant- Team Lead Medical Assistant
Cleveland Clinic Chesterland Internal Medicine
03.2014 - Current
Radio Operator
Ohio Department of Transportation
12.2013 - 03.2014
PCA/Clerical Associate
Parma Hospital
05.2005 - 12.2013
Assistant Manager
Avenue Clothing Company
02.2002 - 04.2005
High School Diploma -
Berkshire High School, Auburn Career Center