Theresa Gomez
Scottsdale,AZ
Summary
Dynamic customer service professional with experience at Nordstrom Rack, known for enhancing customer satisfaction through effective communication and empathy. Proven ability to maintain composure in high-pressure situations while processing transactions accurately. Recognized for reliability and commitment to training new employees, fostering a positive shopping experience and loyalty among customers.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Nordstrom Rack
Scottsdale, AZ
03.2017 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
No Degree - Hairstyling
Olympus Beauty College
Arizona01-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Nordstrom Rack
03.2017 - Current
No Degree - Hairstyling
Olympus Beauty College