Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Theresa Green

Detroit,MI

Summary

Proven track record in enhancing customer experiences, demonstrated during tenure at Horizon Medical Group. Expert in customer service and time management, adept at fostering client relationships and streamlining operations. Achieved positive feedback through exceptional listening skills and efficient cash handling, ensuring patient satisfaction and operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Receptionist

Horizon Medical Group
01.2023 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Head Waitress

Grandys
03.2019 - 09.2020
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Answering phones for placing ordered
  • Cashiering out


Call Agent

Dynamic BDC
08.2018 - 01.2019
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Setting up appointments for recalls fixings on vehicles.

Home Health Care Aide

Angies Home Health Care With Love
01.2011 - 11.2013
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.

Education

No Degree - All Things Health Services

WCCCD
Social Work
05.2025

High School Diploma -

Thomas M. Cooley HIgh School
Detroit, MI
06.2008

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling

Accomplishments

  • Responded to over 40 customer inquiries each day.

Certification

The the mist of a refreshers course for cosmetology had all A's in school and completed the courses with a certificate for my grades and attendance.....

Timeline

Receptionist

Horizon Medical Group
01.2023 - 04.2024

Head Waitress

Grandys
03.2019 - 09.2020

Call Agent

Dynamic BDC
08.2018 - 01.2019

Home Health Care Aide

Angies Home Health Care With Love
01.2011 - 11.2013

No Degree - All Things Health Services

WCCCD

High School Diploma -

Thomas M. Cooley HIgh School

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Theresa Green