Theresa Harper
Chicago,IL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Chicago, IL
11.2017 - Current
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Followed safety, passenger and supply pre-flight checklists.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Flight Attendant
GoJet Airlines
Chicago, IL
10.2015 - 10.2017
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Inventoried aircraft amenities and completed order list for turnaround.
Courier
Corp. Transit of America
Bridgeview, IL
04.2007 - 05.2015
Met and surpassed productivity targets and quality standards. Evaluated and reconfigured systems to support customer service and operational goals. Obtained signatures needed to complete and process all paperwork in a timely manner. Established long-term customer relationships through prompt and courteous service.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
Education
Associate of Arts - Liberal Arts/ Psychology
Olive Harvey College
2015
Skills
- Exceptional problem solver
- Perfect attendance record
- Time management skills
- Exceptional written and verbal communication skills
- Dependable
- Outstanding customer service
- Flexible schedule
- Adult AED and CPR
- Emergency Situations Management
- Crew Resource Management
Timeline
Flight Attendant
Southwest Airlines
11.2017 - Current
Flight Attendant
GoJet Airlines
10.2015 - 10.2017
Courier
Corp. Transit of America
04.2007 - 05.2015
Associate of Arts - Liberal Arts/ Psychology
Olive Harvey College