Theresa Hernandez
Hutto,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Committed to helping and serving others with full compassion and understanding while maintaining confidentiality. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
H-E-B Grocery
Hutto, TX
06.2018 - Current
- Provided primary customer support to assist with inquiries and resolve issues. to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Ensured customer satisfaction by maintaining store cleanliness and delivering excellent customer service.
- Led shifts to manage team operations and ensure smooth workflow. to ensure all job duties are thoroughly completed.
- Ordered and organized inventory to ensure product availability on shelves. of products.
- Fostered a positive work environment among employees by adhering to company policies and procedures.
Certified Court Clerk II
Williamson County, Justice of the Peace, Pct. 3
Georgetown, TX
10.2019 - 08.2023
- Trained and mentored team members, enhancing productivity, accuracy, and commitment to friendly service.
- Sets court appearance schedule and assists with docket coordination.
- Collaborated with local, county, and state agencies to address client, attorney, and stakeholder inquiries, fostering exceptional customer experiences.
- Scheduled court appearances based on case requirements and legal timelines. and assists with docket coordination.
- Foster exceptional customer experiences by collaborating with local, county, and state agencies, promptly addressing client, attorney, and stakeholder inquiries.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Developed cross-functional expertise through comprehensive departmental training initiatives. through departmental cross-training, effectively managing resources and sustaining productivity during personnel shortages.
- Implemented strategies addressing customer needs and resolving concerns, maintaining high levels of customer satisfaction.
Office Assistant
Round Rock ISD
Round Rock, TX
05.2014 - 09.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed clerical tasks, including filing, copying, and distributing mail, to ensure smooth office operations.
- Managed daily data and kept clerical information accurate and up-to-date.
- Oversaw daily data management, ensuring clerical information remained accurate and accessible.
- Adhered to safe work practices, food safety regulations, and district guidelines.
- Assisted with processing free and reduced lunch applications.
- Created and formatted breakfast and lunch menus for daily service.
- Separated and delivered menus, applications, and flyers to each campus to ensure timely distribution.
- Supported processing of free and reduced lunch applications, facilitating access to nutritional programs for eligible students.
Education
Samuel Clemens High School
Schertz, TXSkills
- Customer Account Management
- Complaint Resolution
- Data Management
- Report Preparation
- Microsoft Office
- Microsoft Outlook
- Teams
- Staff Training & Mentoring
- Team Building
- Strategic Planning
- Effective Communication
Timeline
Certified Court Clerk II
Williamson County, Justice of the Peace, Pct. 3
10.2019 - 08.2023
Customer Service Specialist
H-E-B Grocery
06.2018 - Current
Office Assistant
Round Rock ISD
05.2014 - 09.2019
Samuel Clemens High School