Theresa Hill

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
• Developed a loyal clientele through consistent high-quality services and attentive care.
• Coordinated special events at the spa such as holiday promotions or wellness workshops which attracted new clients and increased overall revenue.
• Streamlined spa service offerings to increase efficiency while maintaining high standards of quality.
• Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
• Monitored inventory levels closely to prevent stockouts or overstocking issues while minimizing waste from expired products.
• Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
• Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
• Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
• Overhauled the spa''s website design for improved user experience and increased online bookings as a result of the redesign efforts.
• Increased revenue by implementing effective marketing strategies and promotional campaigns.

• Demonstrated safety equipment and procedures to meet FAA guidelines.
• Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
• Executed menu and drink orders to meet preferences of passengers.
• Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
• Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
• Dealt with mechanical and passenger emergencies according to standards.
• Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
• Helped guests locate seats and stow luggage in appropriate locations.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Followed safety, passenger and supply pre-flight checklists.
• Conducted preflight checks to assess general condition and cleanliness of aircraft.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

• Facials, microdermabrasion, dermaplaning, Jessner and SkinMedica peels, electrology, laser hair reduction, laser vein removal, intense pulsed light
• Chart, take accurate records with pictures
• Room organized and disinfected clinical esthetician
• Kept detailed records of client preferences, skin and products to provide seamless service.
• Meticulously maintained spa appearance and cleanliness.
• Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
• Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.

• IPL, laser hair reduction, laser vein removal laser resurfacing, dermaplaning, facials, microneedling, peels
• Client records, client care education, sales of products
• Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
• Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
• Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
• Enhanced laser system performance by conducting regular inspections and calibrations.
• Built strong relationships with customers to drive repeat business.
• Sold products and additional services while rendering treatments to cross-promote other areas of practice.

• Loved working here, business closed
• Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
• Recorded product sales into spa's weekly income report.
• Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
• Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
• Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
• Coordinated special events, attracting new clients and boosting overall sales.
• Managed inventory control, reducing waste and lowering product costs.
• Maximized efficiency through time management and staff supervision to boost productivity.
• Led spa tours for new members to familiarize guests with services provided.
• Managed and motivated employees to be productive and engaged in work.

• Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
• Increased repeat clientele through excellent customer service and tailored esthetic services.
• Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
• Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
• Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
• Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
• Analyzed skin condition and made appropriate product recommendations.
• Recommended retail products for at-home use.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

• I owned and operated Hearts & Dragonflies which specialized in American handcrafted glass, furniture, jewelry, pottery and many gift items
• I also had a skin care room located within the gallery
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• I maintained my skin care clients, Sold Jane Iredale cosmetics and did many wedding and prom make up application appointments
• I used in my galleries and am knowledgeable with Quickbooks
• I kept impeccable sales records, invoices, managed customer and artists database, I coordinated marketing campaigns and special events
• I did all of the buying for both the galleries and traveled extensively to art buyers markets
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

• Peels, microdermabrasion, facials, waxing, educating the patient on a skin care regime and recommended appropriate products
• I assisted the doctor in treatment rooms for pre and post op patient care
• I maintained patient records and also followed up for any patient questions or concerns
• Keeping treatment room stocked, organized and disinfected.
• Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
• Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
• Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
• Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.

• On call esthetician
• I received impeccable customer service training at the Hyatt
• With that training I gave the upmost customer service to our "guests" I was in charge of facial & body treatments, maintaining guest records and following up after each appt
• As well as keeping my treatment room clean stocked and organized.
• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
• Sterilized equipment for patient treatments.
• Stocked treatment rooms with proper supplies.
• Welcomed clients arriving for appointments.