THERESA HOWELL
SMITHDALE,Mississippi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Farm Bureau of Pike County
06.2024 - Current
- Maintaining detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responding to customer requests for products, services, and company information.
- Collaborating with team members to develop best practices for consistent customer service.
- Daily tasks including document scanning, collection on lapsed accounts, payments and deposits.
Customer Service Representative
JLG Accounting/Water Divisions
11.2023 - 06.2024
- Provided customer service and A/R for 6 separate water companies.
- Managed new and existing accounts, providing information to match customers needs.
- Liaison between customers and Field Operators.
- All duties required in a fast paced office.
Assistant Store Manager
The Liquor Cabinet
11.2021 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Administrative Office Manager
Wells Investment Properties
07.2013 - 07.2021
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
Education
Medical Records/Terminology/Transcription
Southwest Mississippi Community College
Summit, MS08.1989
High School Diploma -
South Natchez-Adams
Natchez, MS06.1987
Skills
- Computer Proficiency
- Microsoft Word
- Data Entry
- Customer Service
- Account Management
- Office equipment proficiency
- Document Control
- Appointment Scheduling
- Professional telephone demeanor
- Payment Processing
- Money handling abilities
Timeline
Customer Service Representative
Farm Bureau of Pike County
06.2024 - Current
Customer Service Representative
JLG Accounting/Water Divisions
11.2023 - 06.2024
Assistant Store Manager
The Liquor Cabinet
11.2021 - 08.2023
Administrative Office Manager
Wells Investment Properties
07.2013 - 07.2021
Medical Records/Terminology/Transcription
Southwest Mississippi Community College
High School Diploma -
South Natchez-Adams
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