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AR Revenue Cycle Specialst II

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Associate Principal Engineer

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Considered to be a highly productive customer-oriented, strategic-thinker with several years of experience in building relationships, cultivating partnerships, retaining and maintaining diverse accounts, gaining customer satisfaction and growing profit margins through establishing trust. Highly caring and engaged professional known for exceeding expectations.
Most recent accomplishments; 2022:

  Increased retention renewals from 24% to 57% while managing 250/500 of the business accounts.
  Acquired 58% of all sponsorships for Premier Events
  Closed 60% of new cumulative sales accounts.
  Re-engaged and renewed many 120+ day overdue accounts.
  Sold 103 of 174 new accounts.

2023, managed 260/625 accounts and added another sales team member.

  Acquired 60% of all sponsorships for premier events despite fewer accounts and additional team member.
  Closed 57% of all new accounts month over month.
  Sold 81 of 142 new cumulative team accounts.

2024, manage 275/650 accounts with three team members.

  Economic Forecast Breakfast sold $16,000 of $18,000 in sponsorships.
  Business Awards sold $11,500 of $16,500 in sponsorships.
  The Tank (for nonprofits) sold presenting sponsor, and event sponsors with no other team sales yet totaling $6,500.

I have a high commitment to customer satisfaction. My philosophy is that relationship building and conscientious care for their business produces a positive result for the client, the business I represent and trust yielding productivity. I thrive working independently, flourish when entrusted and motivated when supported in a constructive and respectful fashion. Customer trust and working with a cohesive team are very important to me.

Experienced Senior Registrar with 2 years of experience successfully handling clerical paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Personable and dedicated Customer Service Representative with extensive experience in the insurance industry, sales and customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Theresa Jensen

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IBCC Business Specialst

Call Center Admin

Telcom Admin/Telcom Sales/Marketing Manager

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Web Development - Front to Back Web Development

Marketing Management Certification - Telecommunications

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IBCC Business Specialst

Call Center Admin

Telcom Admin/Telcom Sales/Marketing Manager

Web Development - Front to Back Web Development

Marketing Management Certification - Telecommunications

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