Theresa Jones
Kennesaw,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Independent Contractor
Self Employed Services
Kennesaw, GA
08.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Representative/Leader
Amazon.com Services
10.2017 - 09.2021
- Answered constant flow of over 50 customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Office Administrator
AmeriCold Logistics
07.2005 - 07.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
Bachelor of Arts - Business Administration And Management
Robert Morris University - Illinois
Chicago, IL02.2004
Skills
- Relationship Management
- Data Entry
- Product Knowledge
- Call Management
- Complaint Resolution
- Account Updating
- Documentation
Timeline
Independent Contractor
Self Employed Services
08.2021 - Current
Customer Service Representative/Leader
Amazon.com Services
10.2017 - 09.2021
Office Administrator
AmeriCold Logistics
07.2005 - 07.2014
Bachelor of Arts - Business Administration And Management
Robert Morris University - Illinois
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