Theresa Kehoe
Hanahan,SC
Summary
Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff hiring, training and development.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Rutledge Cab Co.
05.2023 - 01.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
Bar Manager
Carnsie's Irish Wigwam
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Event Bartender
Spike Bar Service
10.2022 - Current
- Prepared for events by setting up bar and stocking supplies
- Maintained impeccably clean, attractive and well-stocked bar area.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Set up glassware, liquor, and other necessary supplies for special events.
Event Bartender
Cru Catering
01.2023 - Current
- Prepared for events by setting up bar and stocking supplies f
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Guest Services Associate
Stony Island-Phillips Petroleum
- Worked as server/guest service associate on a private island owned by Phillips Petroleum. Used as a marketing tool to entertain guests.
- Helped prepare and serve meals, maintain cleanliness of lodge.
- Assisted guests as needed to ensure an enjoyable stay and successful marketing event.
Education
Master of Science - Literacy
SUNY Potsdam
Potsdam, NYBachelor of Science - Elementary Education
SUNY At Oswego
Oswego, NYSkills
- Staff Development
- Time Management
- Problem-Solving Skills
- Positive Working Relationships
- Excellent Writing and Verbal Communication
- Cash Management
- Administrative Skills
- Workforce Management
- Recruiting and Interviewing
- Employee Scheduling
- Employee Performance Evaluations
- Customer Relations
- Money Handling
- Point of Sale (POS) System Operation
- Complaint Resolution
- Passion for Customer Satisfaction
Timeline
Assistant Manager
Rutledge Cab Co.
05.2023 - 01.2024
Event Bartender
Cru Catering
01.2023 - Current
Event Bartender
Spike Bar Service
10.2022 - Current
Bar Manager
Carnsie's Irish Wigwam
Guest Services Associate
Stony Island-Phillips Petroleum
Master of Science - Literacy
SUNY Potsdam
Bachelor of Science - Elementary Education
SUNY At Oswego
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