Theresa Klassen
Paradise,CA
Summary
Administrative Manager with 16 + years of extensive expertise in streamlining operations, enhancing productivity, and optimizing staff performance. Skilled in accounting, data management, and office management, with a proven track record of fostering a positive work environment and ensuring financial accuracy. Dedicated to driving organizational efficiency and nurturing team growth through strategic leadership and innovative solutions.
Overview
18
18
years of professional experience
Work History
Administrative Manager
Evans Furniture Galleries
10.2021 - Current
- Streamlined operations, boosting productivity and optimizing staff performance through strategic task delegation and workflow enhancements.
- Ensured financial accuracy by reconciling accounts, investigating discrepancies, and maintaining audit-ready records for multiple financial accounts.
- Fostered a compliant work environment by training staff on company policies and regulatory requirements, promoting adherence to standards.
- Revamped filing systems, significantly improving organizational efficiency and accuracy in document management and retrieval processes.
- Cultivated a positive work atmosphere through effective supervision, professional client interactions, and timely payroll management for team members.
Paraprofessional Aide
Paradise Unified School District
09.2018 - 02.2019
- Provided individualized support to students, fostering positive learning outcomes and assisting with classroom management to enhance educational experiences.
- Managed diverse administrative tasks across multiple school departments, demonstrating adaptability and attention to detail in various roles.
- Conducted and analyzed student assessments, contributing to data-driven educational strategies and personalized learning plans.
- Partnered with lead teachers to create engaging instructional materials and displays, enhancing the learning environment and student engagement.
- Implemented behavior management strategies, resulting in improved classroom dynamics and a more conducive learning atmosphere for all students.
Lead Yard Supervisor
Paradise Unified School District
04.2013 - 09.2018
- Provided individualized support to students, fostering positive learning outcomes and assisting with classroom management to enhance educational experiences.
- Managed diverse administrative tasks across multiple school departments, demonstrating adaptability and attention to detail in various roles.
- Conducted and analyzed student assessments, contributing to data-driven educational strategies and personalized learning plans.
- Partnered with lead teachers to create engaging instructional materials and displays, enhancing the learning environment and student engagement.
- Implemented behavior management strategies, resulting in improved classroom dynamics and a more conducive learning atmosphere for all students.
Administrative Clerk
Chico Nissan Hyundai
06.2011 - 02.2013
- Streamlined correspondence management, boosting employee efficiency and reducing processing time while maintaining high-quality clerical support.
- Implemented robust invoice tracking system, ensuring timely client payments and improving cash flow for the organization.
- Pioneered digital document management solution, enhancing accessibility and reducing paper waste in administrative processes.
- Coordinated cross-departmental communication, facilitating smoother information flow and fostering a more cohesive work environment.
- Analyzed office equipment usage patterns, recommending cost-effective upgrades that led to notable improvements in operational efficiency.
Retail Sales Associate
Laura's Wig and Beauty Supply
02.2010 - 06.2011
- Delivered exceptional customer service, boosting loyalty and consistent sales through product expertise.
- Managed over 100 customer calls daily, resolving billing issues and enhancing satisfaction.
- Utilized office software to accurately track customer data, ensuring efficient inventory management.
- Conducted monthly and quarterly inventory counts, maintaining stock accuracy and organization.
- Increased sales revenue by providing tailored product recommendations based on customer needs.
Office Coordinator
S.P. Carpet Pro's
04.2009 - 02.2010
- Managed communications, financial processing, and administrative tasks, enhancing office efficiency.
- Reconciled accounts and generated monthly reports, improving financial accuracy.
- Provided customer information via phone, email, and in-person, ensuring high satisfaction.
- Maintained filing systems, streamlining information retrieval.
- Scheduled appointments and coordinated itineraries, optimizing time management.
Trucking Dispatcher
Estes Trucking
08.2006 - 07.2009
- Automated client correspondence and data tracking, enhancing office efficiency and communication.
- Streamlined scheduling and managed supervisor itineraries, improving time management.
- Organized billing data, prepared accounts receivable, and expedited revenue reports.
- Resolved customer issues and complaints, maintaining high customer satisfaction.
- Streamlined dispatch operations, optimizing delivery schedules and routes to enhance efficiency and customer satisfaction for Estes West Trucking Co.
Education
High School Diploma -
Fair View High School
Chico, CABusiness Management
Butte College
Oroville, CACertificate - No Child Left Behind
Butte County Office of Education
Oroville, CA2018
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Customer Service Management
- Microsoft Office Suite
- Account Reconciliation
- Recordkeeping and Reporting
- Performance Improvement
- Hiring and Training
- Loan Processing
REFERENCES
Alan Keeny-Operations Manager
Evans Furniture Galleries
530.613.0705
Lisa West-Design Manager
Evans Furniture Galleries
530.913.6810
Sarah Herbert-Owner
Herbrts Overhead
530.615.9537
Timeline
Administrative Manager
Evans Furniture Galleries
10.2021 - Current
Paraprofessional Aide
Paradise Unified School District
09.2018 - 02.2019
Lead Yard Supervisor
Paradise Unified School District
04.2013 - 09.2018
Administrative Clerk
Chico Nissan Hyundai
06.2011 - 02.2013
Retail Sales Associate
Laura's Wig and Beauty Supply
02.2010 - 06.2011
Office Coordinator
S.P. Carpet Pro's
04.2009 - 02.2010
Trucking Dispatcher
Estes Trucking
08.2006 - 07.2009
High School Diploma -
Fair View High School
Business Management
Butte College
Certificate - No Child Left Behind
Butte County Office of Education
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