Theresa Knoell
Syracuse,NY
Summary
Dedicated professional with strong relationship-building and time management skills in fast-paced restaurant environments. Exceptional at handling tables with accuracy and providing impeccable service. Committed to meeting customer needs, driving satisfaction, and fostering long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Merrit Clubs Poolside
Baltimore, MD
07.2022 - 08.2024
- Provided friendly, attentive service to create an exceptional dining experience for all guests.
- Ensured that side stations were stocked with supplies such as condiments, napkins, and cutlery.
- Delivered food items to customers as quickly as possible while maintaining quality standards.
- Ensured beverage availability and offered water refills to keep customers hydrated during hot summer days.
- Adhered to all applicable laws relating to serving alcohol responsibly.
Server and Bartender
Towson Tavern
Towson, MD
09.2020 - 06.2022
- Maintained a high level of accuracy with minimal margin for error.
- Enhanced ability to articulate and engage with clients in a professional manner.
- Consistently provided high-quality service to customers.
- Motivated coworkers to maintain a positive mindset at work despite obstacles.
- Expanded my skillset in both people-oriented abilities and industry-specific knowledge.
Server
Rosie’s Bake Shoppe and Café
05.2016 - 08.2018
- Successfully led the daily operations of a small mom-and-pop restaurant, resulting in increased business growth and heightened customer satisfaction.
- Managed full-service dining area including table seating, bussing, and dishwashing while assisting cooks with morning prep.
- Contributed to a small team consisting of only the owner, her daughters, and sporadic chefs.
- Adopted streamlined methods to boost productivity at high-pressure workplaces.
Education
Bachelor of science - Biology, Functional Biology of Animals
Towson University
05-2024
Skills
- Exceptional customer service
- Strong Interpersonal Skills
- Engaging Team Player
- Dedicated Work Ethic
- Thorough Detail Orientation
- Effective Communication Skills
- Wine Knowledge
- POS system operations
Relevant Coursework & Research
- Intro to Cellular Biology and Genetics (BIOL200/L)
- General Chemistry I & II (CHEM 131/L, 132/L)
- Elementary Biostatistics (MATH237)
- Genetics (BIOL309)
- Physics I and II (PHYS211)
- Anatomy and Physiology I and II
- Organic Chemistry I and II
- Research in Organic Chemistry under Abolghasem Bakhoda (Summer 2023)
Timeline
Server
Merrit Clubs Poolside
07.2022 - 08.2024
Server and Bartender
Towson Tavern
09.2020 - 06.2022
Server
Rosie’s Bake Shoppe and Café
05.2016 - 08.2018
Bachelor of science - Biology, Functional Biology of Animals
Towson University
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