Theresa Knowles
McCalla,AL
Summary
Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Consultant Representative
Townsend Nissan
Tuscaloosa, AL
11.2022 - 03.2023
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
- Conducted product demonstrations for potential clients, leading to increased product awareness and sales conversions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Assistant Manager of Sales
Kay Jewlers
Tuscaloosa, AL
05.2022 - 11.2022
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Developed targeted marketing campaigns that generated new leads and contributed to overall sales growth.
- Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
- Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.
- Coordinated trade show participation, showcasing company products and services to expand brand awareness and generate new leads.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Generated sales report to help upper management make effective decisions and sales plans.
Sales Consultant
Townsend Nissan of Tuscaloosa
Tuscaloosa, AL
03.2021 - 05.2022
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Adhered to standards of quality and service and industry regulations.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Answered customer emails and telephone requests for information.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
Sales Consultant
AutoNation Ford Lincoln of Orange Park
Jacksonville, FL
02.2019 - 12.2020
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Consistently exceeded quotas by pursuing and closing sales.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Filled out paperwork to register vehicles and complete sales.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
Store Manager
Walkingcompany
Savannah, GA
07.2017 - 09.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer relationships and provided superior customer service to boost sales.
- Maintained stockroom condition to preserve product quality.
Assistant Manager
Walkingcompany
Jacksonville, FL
03.2014 - 07.2018
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in store opening by setting up office space, computers and cash registers.
Education
High School Diploma -
South Lamar High
05.1994
Skills
- Customer Liaison
- Industry Trends
- Customer Relationship Management
- Account Reconciliation
- Consultative Sales
- Prospecting Skills
- Contract Negotiation and Closing Tactics
- Sales Closing
- Product and Service Knowledge
- Customer Retention Abilities
- Customer Needs Assessment
- Persuasion techniques
- Objection handling
- Sales closing
- Relationship Building
- Customer Service
- Customer Relationship Building
- Sales Presentations
- Product and service knowledge
- Staff Training
- Closing Techniques
- Customer Success Management
- Relationship selling
- Upselling and Cross Selling
- Lead prospecting
Timeline
Sales Consultant Representative
Townsend Nissan
11.2022 - 03.2023
Assistant Manager of Sales
Kay Jewlers
05.2022 - 11.2022
Sales Consultant
Townsend Nissan of Tuscaloosa
03.2021 - 05.2022
Sales Consultant
AutoNation Ford Lincoln of Orange Park
02.2019 - 12.2020
Store Manager
Walkingcompany
07.2017 - 09.2018
Assistant Manager
Walkingcompany
03.2014 - 07.2018
High School Diploma -
South Lamar High