Theresa Konieczny
Howell Township,NJ
Summary
Dynamic Service Advocate with a proven track record at Target, enhancing customer satisfaction and retention through exceptional service and complaint resolution. Skilled in decision-making and complex problem-solving, I excel in fostering collaborative environments and implementing innovative solutions. Demonstrated expertise in call handling and empathetic customer interactions, significantly contributing to team success. Flexible Service Advocate with talents in building customer loyalty by finding effective solutions for customer needs. Outstanding follow-up abilities and a 7 year background in customer service. Ambitious and hardworking to work independently with minimal supervision. Communicative Service Advocate with the belief that the customer is always right. Committed to ensuring each customer has a pleasant experience and is satisfied with the products and services that were paid for. Courteous,warm and welcoming with exceptional personal and customer service talents. Demonstrated to quickly learn and effectively apply new knowledge and skills.
Overview
7
7
years of professional experience
Work History
Service Advocate
Target
07.2017 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
- Analyzed customers' issues and complaints and initiated corrective actions.
Education
High School Diploma -
Brick Township High School
Brick, NJSkills
- Decision-making skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
- Document filing
- Call handling
- Innovative
- Assertiveness
Affiliations
- Destiny's Bridge
- Volunteer OMC
Timeline
Service Advocate
Target
07.2017 - Current
High School Diploma -
Brick Township High School
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