Theresa Leatherwood

•Provided sales support for valve, actuator, and automation products by updating the system with every order entered for daily sales

•Generated and maintained purchase orders, and sales orders within ERP/CRM systems.

•Coordinated with engineering, vendors, and operations teams to ensure products met customer requirements and delivery schedules.

•Assisted customers with order lead times, and order status updates.

•Processed order changes, returns, and warranty requests while ensuring customer satisfaction.

•Maintained strong relationships with vendors, suppliers, and internal stakeholders.

•Tracked project deadlines and followed up on outstanding orders

•Ensured compliance with company policies, industry standards, and customer specifications.

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Supported office staff and operational requirements with administrative tasks.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Organized paperwork such as charts and reports for office and patient needs.
• Performed various administrative tasks by filing, copying and faxing documents.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Enhanced office productivity by handling high volume of callers per day.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Conducted patient intake interviews, recording and documenting relevant information.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Maintained current and accurate medical records for patients.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Stayed current on company offerings and industry trends.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Consulted with businesses to supply accurate product and service information.
• Trained new employees on customer service, money handling and organizing strategies.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Attended monthly sales meetings and quarterly sales trainings.
• Informed customers of promotions to increase sales productivity and volume.
• Helped customers locate products and checked store system for merchandise at other sites.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Answered customer questions about sizing, accessories, and merchandise care.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Stayed current on company offerings and industry trends.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Consulted with businesses to supply accurate product and service information.
• Maintained current knowledge of evolving changes in marketplace.
• Built relationships with customers and community to promote long term business growth.
• Trained new employees on customer service, money handling and organizing strategies.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings and quarterly sales trainings.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Contributed to team objectives in fast-paced environment.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Informed customers of promotions to increase sales productivity and volume.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to effectively build rapport and lasting relationships.
• Managed returns, exchanges and refunds in accordance with store policy.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Engaged with customers to build rapport and loyalty.

• Educated patients and family members on best home care practices for healing and recovery.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Documented patient information and care activities in electronic health record.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.