Theresa Logan
Pharmacy Technician
Anderson,IN
Summary
Detail-oriented Pharmacy Technician with experience at Ascension St. Vincent, Pharmscript, and Walmart Pharmacy. Demonstrated expertise in inventory management, error-free prescription fulfillment, and processing up to 600 orders per shift with a 100% satisfaction score. Skilled in streamlining workflows and improving patient experience through efficient medication handling and organization.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Pharmacy Technician
Ascension St. Vincent Hospital
03.2022 - 06.2026
- Compounded and dispensed medications according to prescriptions, ensuring accuracy and compliance with safety standards.
- Assisted pharmacists in medication therapy management, enhancing patient care through effective communication and coordination.
- Maintained inventory levels for pharmaceuticals, optimizing stock management and reducing waste through regular audits.
- Trained new pharmacy technicians on operational procedures, fostering a collaborative team environment and improving service quality.
- Implemented workflow enhancements that streamlined prescription processing times, resulting in increased efficiency within the pharmacy department.
- Led initiatives to improve patient education on medication usage, contributing to better adherence and health outcomes for patients.
- Collaborated with healthcare professionals to resolve medication-related issues, ensuring timely interventions for improved patient safety.
- Developed standard operating procedures for pharmacy operations, promoting consistency and quality across all pharmacy services.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
Floor Technician, Accuflex Machine Operator, Pharmacy Technician
Pharmscript Pharmacy
06.2018 - 09.2021
- Maintained medication inventory, ensuring 100% stock availability and zero errors to support seamless patient care
- Organized medications for pharmacist review by profiling prescriptions, preparing labels, and calculating quantities to consistently meet or exceed time-to-floor benchmarks
- Assisted with 600 orders for long-term care facilities per shift, achieving a 100% error-free satisfaction score by handling all inquiries efficiently
- Prepared prescription labels and fulfilled medications, completing orders 75% faster to enhance patient care
Pharmacy Technician
Walmart Pharmacy
05.2014 - 01.2018
- Organized medications for pharmacist review by profiling prescriptions, calculating dosages accurately, preparing labels, and filling prescriptions with zero errors, ensuring safe and timely medication delivery
- Streamlined the pharmacy's computer program to access prescription information, including patient and prescriber data, drug selection, and insurance billing, increasing workflow efficiency
- Managed inventory of medications to ensure stock availability and error-free stocking, enhancing patient access to necessary medications
Customer Service Representative
Circle K
12.2010 - 04.2012
- Delivered customer service, managed lottery transactions, rotated and restocked products, and maintained general cleaning to ensure store readiness
Maintenance Assistant
Ruoff Home Mortgage Music Center
04.2009 - 09.2010
- Maintained venue grounds before, during, and after concerts, ensuring a clean and safe environment for guests (Seasonal)
Food Prep
Creative Dining Services
08.2008 - 07.2009
- Delivered exceptional, friendly, and fast service to enhance customer satisfaction
Education
General (High School Diploma) - Upper secondary education
01-2013
Skills
Teamwork
RECEPTIONIST
Dosage Calculation
Packaging
CUSTOMER SERVICE
Medical terminology
HIPAA
Pharmacy Technician Experience
Medical Billing
OPERATIONS
Order Fulfillment
Hospital experience
Inventory Control
Manufacturing
Patient service
Time Management
Label Preparation
PHARMACY
Prescription Processing
RETAIL SALES
Certification
Pharmacy Technician License
Additional information
- SKILLS
- Pharmacy operations Metal working ability
- Workflow optimization Quick learner
- Time management
- Customer service
- Proper labeling procedures
Timeline
Pharmacy Technician - Ascension St. Vincent Hospital
03.2022 - 06.2026
Floor Technician, Accuflex Machine Operator, Pharmacy Technician - Pharmscript Pharmacy
06.2018 - 09.2021
Pharmacy Technician - Walmart Pharmacy
05.2014 - 01.2018
Customer Service Representative - Circle K
12.2010 - 04.2012
Maintenance Assistant - Ruoff Home Mortgage Music Center
04.2009 - 09.2010
Food Prep - Creative Dining Services
08.2008 - 07.2009
The Excel Center - General (High School Diploma), Upper secondary education