Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Lopez

Laveen,AZ

Summary

Seeking a Challenging Position With Potential For Growth and Advancement. A Position Which Enhance And Challenge The Diverse Skills I Have Attained As a State Of Arizona Employee. Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 8 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff.

Overview

6
6
years of professional experience

Work History

Human Services Specialist II / ABAWD Specialist

State Of Arizona / DARS Employment Administration
2004.10 - 2007.05

In depth case management, client assessment, Interviewing, Counseling, Listening and Extensive Public Contact. Placement and Referrals To Community Resources To Assist Clients To Become More Self-Sufficient. Also Aiding In Acquiring Education,Work Experience- Skills, Resolution Of Barriers, And Assist In Family Conflicts, Monitoring Ongoing Cases. Completing Follow-ups While Following Agency Policies, Procedures and Practices. Providing supportive Services to Participants Using State Voucher System. One Of The Two ABAWD Specialists For Maricopa County,Case Manager / Eligibility Worker For The Food Stamps Population. Organize Social Events For Local Office And Jobs Region 1, For Morale Building. President of Social Comity President of Social Comity of DARS Department, Goal To Keep Employment Morale.

Program Service Evaluator III

State Of Arizona / Department Of Family Assistance
2001.09 - 2004.10

Interviewed, Case Management, Maintained Extensive Public Contact, Direct and Indirect Assistance To Families, Children And Adults. Filed Correspondence; Assisted Bilingual Clients For Customer Service. Contacted Clients For Follow-ups, Reviewed Cases, Explained And Enforced Policies, Rules, And Regulations. Gathered Necessary Information And Documentation For Determining Eligibility While Following State and Federal Mandates, Policy, And Procedures. Also Assisted Co-Workers And Clients With Spanish Translations Of Documents And Statements As Needed. Lead Organizer Of Social Events For Local Office To Building Morale.

Education

GED -

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
06.1997

Skills

  • Bilingual (Fluent In Spanish), Self Starter, Fast Learner, Can Work As A Team Player Or Independently, Morale Builder, Defusing Conflicts, Calming Irate Clients, Multi-Tasking, Problem Solver.

Timeline

Human Services Specialist II / ABAWD Specialist

State Of Arizona / DARS Employment Administration
2004.10 - 2007.05

Program Service Evaluator III

State Of Arizona / Department Of Family Assistance
2001.09 - 2004.10

GED -

Maricopa Community Colleges - Rio Salado Community College
Theresa Lopez