Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Martin

Milwaukee,WI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Dental Associates
05.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Take payments, and create monthly payment contracts
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Medical Secretary

Community Care For The Elderly
01.2006 - 05.2022
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Education

Associate of Science - Health Care Computer Technology

Ultimate Medical Academy - Clearwater
Clearwater, FL
12.2019

Skills

  • Complaint Resolution
  • Data Collection
  • Report Generation
  • Account Updating
  • Medical Terminology Knowledge
  • Money Handling Abilities

Timeline

Customer Service Representative

Dental Associates
05.2022 - Current

Medical Secretary

Community Care For The Elderly
01.2006 - 05.2022

Associate of Science - Health Care Computer Technology

Ultimate Medical Academy - Clearwater

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Theresa Martin