Theresa Mietala
Apollo,PA
Summary
Dynamic Crisis Intervention Specialist with a proven track record at The Open Door of Indiana, adept at risk evaluation and verbal de-escalation. Skilled in building rapport and developing safety plans, I effectively support individuals in crisis while maintaining professional boundaries and demonstrating multicultural sensitivity. Committed to fostering healing and resilience in challenging situations.
Overview
15
15
years of professional experience
Work History
Crisis Intervention Specialist
The Open Door of Indiana
07.2025 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
Chef
Ilokivi
02.2023 - 01.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
Homemaker
Self
09.2013 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Crisis Counselor
Contra Costa Crisis Center
06.2010 - 09.2013
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Education
Master of Arts - Education
University of Jyvaskyla
Jyvaskyla Finland05-2019
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ08-2012
Skills
- Risk evaluation
- Professional boundaries
- Verbal de-escalation
- Substance abuse awareness
- Multicultural sensitivity
- Suicide prevention
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Community Service Award
I received a community service award through University of Phoenix for my volunteer work while I was attending school.
Languages
Finnish
Full Professional
Timeline
Crisis Intervention Specialist
The Open Door of Indiana
07.2025 - Current
Chef
Ilokivi
02.2023 - 01.2024
Homemaker
Self
09.2013 - 09.2021
Crisis Counselor
Contra Costa Crisis Center
06.2010 - 09.2013
Master of Arts - Education
University of Jyvaskyla
Bachelor of Science - Psychology
University of Phoenix
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