To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Zales Jewelers
10.2022 - 12.2023
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Personal In-Home Caregiver
Grandfather
10.2020 - 10.2022
Full time caregiver to my elderly grandfather
Patient Access Coordinator
Magruder Hospital
05.2016 - 10.2020
Performed employee oversight for 30 person department including hiring, training, scheduling, and assigning duties,
Utilized Cerner for patient registration and scheduling for internal and external providers: including data entry and scanning patient records from providers In compliance with HIPAA privacy rule standards.
Verified and received benefits and pre-authorizations from insurance companies In proper sequence to establish chain of payment.
Attended facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Provided excellent customer service to clients seeking treatment.
Retail Operations -Team Lead
Barnes Nursery
03.2014 - 12.2015
Utilized Microsoft Excel to manage efficient cash register operations including cash drawer reconciliation and nightly deposits.
Built customer loyalty and retention by delivering excellent shopping experiences Including searching other resources via computer to meet customer needs.
Order Entry Coordinator
Safeguard Properties
06.2012 - 03.2014
Used Microsoft excel to perform daily system report running for projects and clients.
Batched incoming work for team to complete.
Maintained two Order Entry email boxes and Bid Desk email box.
Reconciled Order Entry and Bid Desk work.
Completed all special projects the team received.
Provided excellent customer service through emails and phone calls.
Sales Associate
Payless Shoe Source
05.2010 - 05.2012
Exceeded goals through effective task prioritization and great work ethic.
Prepared different written communications, reports and documents to ensure smooth operations.
Certificate Officer/OASIS Database Administrator
BSI Americas, Inc
01.2007 - 01.2010
Used Microsoft Excel to run daily workflow reports for the department.
Evaluated audit reports and made final decisions on issuing accredited certificates.
Issued accredited certificates using SAP.
Entered all ANAB accredited certificates into Online Aerospace Supplier Information System (OASIS) Database.
Maintained OASIS Database feedback requests from clients concerning validity of certificates and verifications.
Monitored and maintained team email and incoming calls to allocate client requests and complaints.
Tracked customer complaints and requests into database for continual improvement per accreditation requirements.
Exceeded daily goals for number of certificates reviewed.
Continued process improvements through team and management review.
Education
ISO 9001:2000 Lead Auditor Certificate of Complete
BSI Americas, Inc- Reston VA
Certification: Dental Assisting
Toledo Dental Academy- Toledo, OH
Skills
Process optimization
Report Reconciliation
Records management
Computer skills
Staff Training and development
Time Management
Timeline
Assistant Manager
Zales Jewelers
10.2022 - 12.2023
Personal In-Home Caregiver
Grandfather
10.2020 - 10.2022
Patient Access Coordinator
Magruder Hospital
05.2016 - 10.2020
Retail Operations -Team Lead
Barnes Nursery
03.2014 - 12.2015
Order Entry Coordinator
Safeguard Properties
06.2012 - 03.2014
Sales Associate
Payless Shoe Source
05.2010 - 05.2012
Certificate Officer/OASIS Database Administrator
BSI Americas, Inc
01.2007 - 01.2010
ISO 9001:2000 Lead Auditor Certificate of Complete
Certification: Dental Assisting
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