Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa A Miller

Port Clinton,Ohio

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Zales Jewelers
10.2022 - 12.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Personal In-Home Caregiver

Grandfather
10.2020 - 10.2022
  • Full time caregiver to my elderly grandfather

Patient Access Coordinator

Magruder Hospital
05.2016 - 10.2020
  • Performed employee oversight for 30 person department including hiring, training, scheduling, and assigning duties,
  • Utilized Cerner for patient registration and scheduling for internal and external providers: including data entry and scanning patient records from providers In compliance with HIPAA privacy rule standards.
  • Verified and received benefits and pre-authorizations from insurance companies In proper sequence to establish chain of payment.
  • Attended facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Provided excellent customer service to clients seeking treatment.

Retail Operations -Team Lead

Barnes Nursery
03.2014 - 12.2015
  • Utilized Microsoft Excel to manage efficient cash register operations including cash drawer reconciliation and nightly deposits.
  • Built customer loyalty and retention by delivering excellent shopping experiences Including searching other resources via computer to meet customer needs.

Order Entry Coordinator

Safeguard Properties
06.2012 - 03.2014
  • Used Microsoft excel to perform daily system report running for projects and clients.
  • Batched incoming work for team to complete.
  • Maintained two Order Entry email boxes and Bid Desk email box.
  • Reconciled Order Entry and Bid Desk work.
  • Completed all special projects the team received.
  • Provided excellent customer service through emails and phone calls.

Sales Associate

Payless Shoe Source
05.2010 - 05.2012
  • Exceeded goals through effective task prioritization and great work ethic.
  • Prepared different written communications, reports and documents to ensure smooth operations.

Certificate Officer/OASIS Database Administrator

BSI Americas, Inc
01.2007 - 01.2010
  • Used Microsoft Excel to run daily workflow reports for the department.
  • Evaluated audit reports and made final decisions on issuing accredited certificates.
  • Issued accredited certificates using SAP.
  • Entered all ANAB accredited certificates into Online Aerospace Supplier Information System (OASIS) Database.
  • Maintained OASIS Database feedback requests from clients concerning validity of certificates and verifications.
  • Monitored and maintained team email and incoming calls to allocate client requests and complaints.
  • Tracked customer complaints and requests into database for continual improvement per accreditation requirements.
  • Exceeded daily goals for number of certificates reviewed.
  • Continued process improvements through team and management review.

Education

ISO 9001:2000 Lead Auditor Certificate of Complete
BSI Americas, Inc- Reston VA

Certification: Dental Assisting
Toledo Dental Academy- Toledo, OH

Skills

  • Process optimization
  • Report Reconciliation
  • Records management
  • Computer skills
  • Staff Training and development
  • Time Management

Timeline

Assistant Manager

Zales Jewelers
10.2022 - 12.2023

Personal In-Home Caregiver

Grandfather
10.2020 - 10.2022

Patient Access Coordinator

Magruder Hospital
05.2016 - 10.2020

Retail Operations -Team Lead

Barnes Nursery
03.2014 - 12.2015

Order Entry Coordinator

Safeguard Properties
06.2012 - 03.2014

Sales Associate

Payless Shoe Source
05.2010 - 05.2012

Certificate Officer/OASIS Database Administrator

BSI Americas, Inc
01.2007 - 01.2010

ISO 9001:2000 Lead Auditor Certificate of Complete

Certification: Dental Assisting
Theresa A Miller