Theresa Miller

• Enhanced customer satisfaction with timely resolution of issues and proactive communication.
• Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
• Analyzed load-related documentation and completed and accurate records.
• Loaded and unloaded cargo to sustain integrity of goods delivered.
• Installed and configured new devices and system components.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Responded to service requests during and after business hours.
• Enhanced customer satisfaction by providing timely technical support for telecommunications services.
• Provided training to customers to enhance use and understanding of network systems.
• Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
• Implemented new telecommunications systems, enhancing overall efficiency and productivity.
• Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
• Developed customized solutions to meet unique client requirements, resulting in increased business retention rates.
• Worked closely with network administrators and server engineers to deliver quality service.

Monitored Networks, collaborated with other teams to resolve issues and dispatch techs as needed

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Tested components and systems to evaluate performance and identify concerns.
• Applied critical thinking and research to address complex issues.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Observed equipment operation to diagnose and troubleshoot reported issues.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Collaborated with cross-functional teams to ensure timely completion of complex projects.
• Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
• Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
• Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
• Wrote and revised maintenance procedures.
• Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.