CHRISTOPHER HUNT

• Managed a team of activation specialists, providing guidance and direction on projects.
• Contributed towards the development of training material related to product activation process.
• Maintained accurate records of all activations and provided regular updates on progress and results.
• Ensured compliance with company policies, regulations and industry standards when executing activations.
• Provided technical support for customers experiencing difficulties activating their products or services.
• Performed quality assurance checks on all completed activations prior to launch to ensure accuracy.
• Collaborated with cross-functional teams to ensure successful execution of projects in a timely manner.
• Performed Daily Activation orders for Office suite IP phone systems, including assisting techs with installation and implementation of phone systems.
• Performed Daily Activation orders for DVL (Digital Voice Lines), including assisting techs with installation and implementation of phone systems.
• Built and performed Quality Assurance checks for DVL services.
• Accessed CPE ie. Customer provided equipment and company provided equipment (switches, routers, modems and network equipment)
• Tier 3 Support and SME for Tier 2 technicians.
• Daily use of Microsoft Platform of applications.
• Daily Order Reporting and tracking of orders for installation, activation and completion.

Built phone service for residential and commercial customers.

Worked in Metasolve Solutions(MSS) for orders for TDM (5ESS, DMS, Centrex, VoIP phone services.

Accessed cisco routers and switches to build phone service for PRI phone service.

Worked Disconnects for phone service.

Applications used React for cross connects, MSS for voice orders, VVAM for 5ESS switch access to build and update or change phone service.

• Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
• Troubleshot complex technical issues, identifying root causes and implementing effective solutions.
• Completed all repair and maintenance activities promptly and to high quality standards.
• Utilized variety of tools and diagnostic equipment to complete repairs.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Followed detailed repair and maintenance procedures for consumer products.
• Repaired and maintained wide range of small and large appliances successfully.
• Installed and programmed variety of consumer products.